Job Title
Payment Operations Analyst
What does a successful Payment Operations Analyst do at Fiserv?
What you will do:
Payment Operations Analyst is responsible for maintaining the Remittance Processing Pipeline to optimize delivery of bill pay payments. Payment Operations Analysts perform critical tasks in support of this responsibility. Specialists perform maintenance of existing payment processing rules relating to biller activities such as address changes, account scheme updates, mergers, acquisitions, account number conversions, new biller implementations and an array of other requests. Accuracy and quality of work performed is paramount as actions taken by the specialists’ impact thousands of payments and hundreds of thousands of dollars. Specialists are expected to be experts in Fiserv bill payment processing to help solve complex problems and provide remittance expertise to internal and external business partners. The Payment Operations Analyst is an initiative-taking, well-organized, analytically minded problem solver able to thrive in a fast paced at times stressful environment. Strong written and verbal communication skills, ability to manage multiple work assignments with competing priorities are necessary.
What you need to have:
Payment Operations Analyst is an independent worker responsible for managing and completing variety of work assignments in support of billers and payment processing Implement new billers for electronic payments
- Participate in and at times lead meetings with billers/clients and internal business partners in support of remittance implementations and projects.
- Update existing payment direction rules per biller needs.
- Utilize SQL queries to search data bases and conduct research.
- Research and analyze existing payment direction rules and consumer payment behavior to ensure optimum set up for electronic remittance and payment accuracy.
- Analyze payment delivery methods and existing rules in effort to drive higher electronic rate.
- Respond to biller and internal partner inquiries relating to payment remittance.
- Support occasional biller and internal partners reporting requests.
- Collaborate with peers/leadership on challenging or complex assignments when determining solution options.
- Thoroughly document all payment direction rule changes using the change control process
- Reference established standard operating procedures for help and guidance.
- Be respectful, open minded, flexible to change, open to coaching and expect to learn constantly.
The Payment Operations Analyst is responsible for determining the optimal remittance rules and to take necessary action to ensure that:
- Payments remit on the intended date.
- Payments remit to the intended payee.
- Payments remit via the intended remittance method.
- Bill Pay user experience is optimized to maximize ease of payee add to increase utilization of service and drive revenue.
- Client/biller and customer facing information is accurate and free of errors.
- Bill Pay revenue is protected and risk exposure minimized.
- High School Diploma required.
- Strong written and Verbal Communication Skills
- Minimum 1 Year Customer/Client Service Experience
- Ability to develop and maintain internal and external client relationships.
- Strong understanding of Microsoft Office Suite including Excel
- Ability to analyze data sets.
What would be great to have:
- Four-year college degree or equivalent experience. Business, mathematics, or statistics degree a plus
- Knowledge of SQL, SSRS, SSAS, ODS, EDW, and/or other data collection presentment applications
- Advanced Knowledge of Excel
- One year of banking or bill payment experience preferred.
This role is not eligible to be performed in Colorado, California, New York or Washington.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
R-10359306
