What does a successful Technical Production Control - Advisor do?
At Fiserv, a Technical Production Control - Advisor will, in collaboration with a multidisciplinary Production Support team, be responsible for the deployment, monitoring, troubleshooting, automating and maintenance of critical enterprise application platforms in production.
What you will do:
- Perform troubleshooting to lead the path to root cause identification and make recommendations for long-term resolution of problems across the platform.
- Make application enhancements and fixes to resolve issues reported by downstream or end users.
- Support and resolve incidents and problems within the team. Assist with the resolution of complex incidents, demonstrating mastery of problem-solving techniques and processes.
- Recommend strategies for process and monitor improvements.
- Perform deep dive application review and provide feedback to enhance the quality of application code artifacts.
- Collaborating with L2 support, perform data processing and troubleshooting activities.
- Us strong understanding of end-to-end application support process and escalation procedures to provide effective support in service operation.
- Create regular status reports using understanding of MTTR (Mean Time To Resolve), MTTA (Mean Time To Acknowledge.)
What you will need to have:
- 3+ years total engineering, production support and administration or similar experience (Have acted as a prod support/ analyst for at least 3 yrs.
- Knowledge of Apache, Tomcat, FTP, SFTP, SAMBA, NFS, Boot FS is preferrable.
- Hands on scripting experience using shell, perl, powershell, python scripting languages for automation purposes.
What Would Be Great To Have:
Important Info About This Role
- We’re better together! This role is fully on-site.
- This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered.
- In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.
You will work 1 of 3 shifts: - First Shift: 8 AM-5 PM
- Second Shift: 4 PM - 1 AM
- Third Shift: 12 AM - 9 AM
- Each shift includes at least 1 weekend day/evening.
Perks At Work
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
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