What does a successful Technical Solutions Consultant Director do?
You'll be leading a technical team that serves as the strategic guides for our key partners, including middleware, software vendors, and third-party service providers. This role balances strategic leadership, operational excellence, and hands on technical expertise to drive revenue growth and partner success.
What You Will Do
- Lead and develop a team of high performing Technical Solutions Consultants who collaborate with sales and product teams to create partner success strategies
- Assist in building frameworks for partner health, performance and feedback loops
- Drive innovation in partner experience
- Ensure Technical Solutions Consultants effectively translate partner business requirements into scalable and marketable solutions
- Serve as an executive level technical advisor in strategic deals and key customer meetings
- Establish career development plans, training programs and performance metrics while fostering a culture of collaboration, innovation and continuous learning
What You Will Need To Have
- Bachelor's degree with 4–7 years of relevant experience in a related field.
- 7+ years in a technical systems role, such as Operations Support, Analysis, Sales, Product, or Project Management.
- Deep understanding of partner ecosystems
- Strong business acumen and data driven decision making skills
- Strategic leadership in conjunction with coaching and mentoring team members
- Ability to balance strategic vision with hands on technical engagement
- Strong written, verbal and presentation skills
- Problem solving and conflict resolution abilities
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint
What Would Be Great To Have
- Proven track record of 2-5+ years in supervisory or leadership roles
- Experience with process improvement and performance management
- Skilled at prioritizing and delegating tasks
- B2B Retail or Hospitality System Integration with Hardware, Software, and System Service Agreements.
- Executing contracts, licenses, and agreements
- Project, product, or service management knowledge
- Business Case Justification and Problem Management Process
- Related banking industry knowledge in POS platforms, retail merchant services, payment transactions, or payment gateways
#LI-JI1
#LI-Onsite
R-10367156
