What does a successful Technical Solutions Consultant Director do?
You'll be leading a technical team that serves as the strategic guides for our key partners, including middleware, software vendors, and third-party service providers. This role balances strategic leadership, operational excellence, and hands on technical expertise to drive revenue growth and partner success.
What You Will Do
- Lead and develop a team of high performing Technical Solutions Consultants who collaborate with sales and product teams to create partner success strategies
- Assist in building frameworks for partner health, performance and feedback loops
- Drive innovation in partner experience
- Ensure Technical Solutions Consultants effectively translate partner business requirements into scalable and marketable solutions
- Serve as an executive level technical advisor in strategic deals and key customer meetings
- Establish career development plans, training programs and performance metrics while fostering a culture of collaboration, innovation and continuous learning
What You Will Need To Have
- Bachelor's degree with 4–7 years of relevant experience in a related field.
- 7+ years in a technical systems role, such as Operations Support, Analysis, Sales, Product, or Project Management.
- Deep understanding of partner ecosystems
- Strong business acumen and data driven decision making skills
- Strategic leadership in conjunction with coaching and mentoring team members
- Ability to balance strategic vision with hands on technical engagement
- Strong written, verbal and presentation skills
- Problem solving and conflict resolution abilities
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint
What Would Be Great To Have
- Proven track record of 2-5+ years in supervisory or leadership roles
- Experience with process improvement and performance management
- Skilled at prioritizing and delegating tasks
- B2B Retail or Hospitality System Integration with Hardware, Software, and System Service Agreements.
- Executing contracts, licenses, and agreements
- Project, product, or service management knowledge
- Business Case Justification and Problem Management Process
- Related banking industry knowledge in POS platforms, retail merchant services, payment transactions, or payment gateways
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
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