What does a successful Vice President of Business Transformation do?
At Fiserv, a global leader in delivering innovative financial services and technology solutions, the Vice President of Business Transformation is a pivotal force driving strategic initiatives that shape the future of our Merchant Solutions business. Fiserv Merchant Solutions offers cutting-edge payment processing solutions tailored to meet the complex needs of our merchant clients. From ensuring secure payments to seamless integrations, our services help merchants enhance operations, optimize customer experiences, and drive growth in a competitive market. This senior role combines strategic problem-solving with operational execution, delivering measurable impacts across client experience, revenue growth, and organizational efficiency.
What you will do:
- Define and lead the multi-year transformation agenda to strengthen merchant solutions, streamline operations, and accelerate global scalability.
- Establish rigorous governance, reporting, and performance metrics to track progress and ensure accountability at all levels.
- Drive cultural and organizational change to align teams with new ways of working, ensuring adoption of tools, processes, and behaviors that deliver results.
- Partner with commercial, product, and technology teams to reimagine and optimize the end-to-end merchant journey, ensuring simplicity, speed, and value creation.
- Act as a trusted advisor to senior executives, presenting insights, building consensus, and influencing decision-making at the highest levels.
- Oversee cross-functional initiatives (technology, product, operations, risk, compliance, and customer experience) that enable innovation and operational efficiency.
- Build and inspire a high-performing transformation team capable of delivering results in a fast-paced, global environment.
What you will need to have:
- Bachelor’s degree in business, finance, operations, or a related field.
- 15+ years of progressive leadership in strategy, operations, consulting, or transformation roles.
- 15+ years of experience working with technology and operations in a global, matrixed environment.
- 15+ years of experience in leading complex transformation programs.
- Deep understanding of the financial services, fintech, and payments ecosystem.
- 8+ years experience in management consulting (e.g., Big 4, top-tier strategy firms).
- Strong analytical, communication, and leadership skills, with a results-driven approach to problem-solving.
- Entrepreneurial mindset with resilience and adaptability.
What would be great to have:
- 15+ years of project management experience using Agile methodologies.
- 15+ years of experience in Lean Six Sigma processes.
- 15+ years of experience in digital transformation initiatives.
- 15+ years of experience in mergers and acquisitions integration.
- 15+ years of experience with regulatory compliance in financial services.
- Master's degree (MBA) or equivalent preferred
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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