What does a successful Senior Director, Business Transformation do?
As Senior Director of Business Transformation – Merchant Solutions at Fiserv, you will spearhead our transformation initiatives, driving change across our Merchant Solutions division. Your expertise will translate high-level strategic goals into actionable workstreams, fostering collaboration and delivering measurable impact. You will be a guiding force for innovation and execution, ensuring our continued leadership in the FinTech space.
What you will do:
- Transform strategic goals into clear problem statements and actionable plans with structured workplans, defined milestones, and measurable outcomes.
- Lead cross-functional talent pods across Sales, Servicing, Billing, Product, and Technology, ensuring alignment and accountability.
- Proactively resolve roadblocks and maintain momentum in delivering initiatives impacting NPS, revenue, and cost efficiency.
- Design and execute pilots for onboarding, servicing, and pricing improvements, defining success metrics and tracking performance.
- Scale successful pilots into core business processes in partnership with Product and Technology teams.
- Coach associates and consultants to develop problem-solving and execution capabilities, fostering a high-performance culture.
- Manage multiple initiatives while enhancing team skills and capacity.
What you will need to have:
- Bachelor’s degree in business, finance, operations, or a related field and/or equivalent military experience.
- 8+ years of experience in strategy consulting, transformation leadership roles within payments, fintech, or financial services.
- 8+ years of experience in management consulting roles (e.g., Big 4, top-tier strategy firms).
- 8+ years of experience working with technology and operations in a global, matrixed environment.
- 8+ years of experience leading complex transformation programs.
What would be great to have:
- 8+ years of experience in managing transformation programs within a global organization.
- 8+ years of experience in designing and executing business process improvements.
- 8+ years of experience in leading innovation initiatives within the payments or fintech industry.
- 8+ years of experience in data-driven decision-making and performance tracking.
- 8+ years of experience in coaching and developing high-performance teams.
- Master’s degree (MBA or equivalent) preferred.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time-off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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