Description
Leidos National Security Sector combines technology-enabled services and mission software capabilities in the areas of cyber, logistics, security operations, and decision analytics to support our defense and intel customers’ mission to defend against evolving threats around the world. Our team’s focus is to ensure our customers have the right tools, technologies, and tactics to keep pace with an ever-evolving security landscape and succeed in their pursuit to protect people and critical assets.
The Intelligence Production Solutions Division (IPSD), part of the Decision Advantage Solutions Business Area, is currently seeking highly skilled User Engagement Subject Matter Experts (SMEs) to support the Chinook Program. As a User Engagement SME, you will be responsible for driving user-centered engagement strategies, ensuring end-user satisfaction, and serving as a primary liaison between the technical teams and the National Geospatial-Intelligence Agency (NGA) end-users. This role is critical to the successful implementation and evolution of geospatial intelligence solutions and systems within the NGA mission environment.
Position may be performed in the following locations below. Please note Gaithersburg, MD is the program’s primary work location.
- Alexandria, VA
- Chantilly, VA
- Denver, CO
- St. Louis, MO
- Tucson, AZ
Clearance Level Required:
Top Secret with the ability to obtain SCI, as well as a Polygraph.
Primary Responsibilities:
- Lead the development and execution of user engagement strategies to enhance user adoption and satisfaction for geospatial intelligence solutions within the Chinook Program.
- Work closely with NGA stakeholders, mission owners, and technical teams to understand user requirements, workflows, and pain points.
- Design and deliver user training, workshops, and informational sessions tailored to different levels of users, from operational personnel to senior leadership.
- Gather and analyze user feedback, providing actionable insights to drive system improvements, optimizations, and new feature development.
- Act as the primary point of contact for user inquiries, ensuring effective communication and timely resolution of any issues or concerns.
- Collaborate with other subject matter experts and technical teams to translate user needs into system requirements and functional improvements.
- Assist in the creation of user documentation, FAQs, and other support materials to help users navigate and maximize their use of geospatial intelligence systems.
- Stay current with NGA missions, technology advancements, and industry trends to provide best practices and recommendations.
- Track user engagement metrics and report on key performance indicators (KPIs) to assess the effectiveness of user engagement efforts.
Basic Qualifications:
- US citizenship is required per contract.
- Bachelor’s degree in Engineering, Geospatial Science, Information Technology, or related field and 12-15 years of prior relevant experience or Master’s with 10-13 years of prior relevant experience.
- 8+ years of experience in user engagement, geospatial intelligence, or related fields, with a focus on NGA or similar intelligence agencies.
- Strong knowledge of geospatial intelligence systems, mapping tools, and geospatial data.
- Proven experience in user training, engagement, and support within complex technical environments.
- Ability to build and maintain relationships with key stakeholders, both internal and external.
- Experience working with agile methodologies and understanding of the development lifecycle.
- Strong communication and presentation skills, with the ability to explain complex concepts to non-technical users.
- Excellent communication, stakeholder engagement, and team leadership skills.
- Proficiency with program management tools and reporting systems (e.g., MS Project, SharePoint, JIRA, Confluence).
Preferred Qualifications:
- Experience supporting NGA enterprise engineering initiatives.
- Experience in first phase through all source geospatial analysis and reporting.
- Experience developing Computer Based Training (CBT) modules.
- Expertise in NGA tools and systems such as ArcGIS, Google Earth, or MapInfo.
- Knowledge of cloud technologies, big data analytics, and artificial intelligence in the context of geospatial intelligence.
- Understanding of NGA’s enterprise architecture, acquisition framework, and GEOINT mission requirements.
- Familiarity with Agile, SAFe, or other iterative development and management methodologies.
- Ability to lead in a matrixed organization and work across multiple technical domains and stakeholder groups.
#Chinook
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
September 29, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $112,450.00 - $203,275.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
