What does a successful Implementations Analyst do?
The Implementation Professional I is responsible for leading successful implementations for Fiserv’s solutions. These implementations are for new clients and existing clients. The analyst engages directly with the client from the project kickoff through go-live.
This is a fast-paced position requiring flexibility and the ability to easily accept and manage change. The analyst must have the ability listen and understand the client’s business challenges and opportunities. This will allow them to provide direction to the clients to achieve their objectives and success. As part of the implementation process the Implementation Professional will utilize business analysis techniques, tools, and common templates.
What you need to have:
- Bachelor’s or Associate degree in business, finance, accounting, computer science and/or related field required. Equivalent work experience may be substituted.
- At least 2 years of experience in direct customer/client project or support involvement
What would be great to have:
- 3+ years of direct customer/client project or support involvement.
- Working knowledge of branch front end functions and processes in the financial services industry. This should include, but not limited to, Bank Operations, Teller, New Account and Item Processing.
- Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date.
- Analytical skills to assess client business need, identify solutions, and manage requirements.
- Proficiency with MS Office Suite.
- Active listening skills to understand and document meetings and conversations.
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