At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
The Sr Process Analyst provides expertise on internal processes and administers workflows to department teams. Aligns department processes to ensure efficiency, effectiveness and compliance with organizational goals. Responsible for the Business Process Management (BPM) and the process improvement initiatives for the organization.
Responsible for analyzing, designing, optimizing and implementing CVS technology processes to drive operational excellence and ensure the highest level of quality and efficiency.
What you will do:
- Business Process Management: Create the baseline documentation for current processes.
- Project Management: using prescribed project execution methodologies such as Six Sigma, Agile, Lean and Waterfall, collaborate with cross-functional teams to achieve business results.
- Process Mapping: Create clear and concise visual representations of existing processes to establish a current state understanding and identify bottlenecks, inefficiencies, or areas for improvement.
- Process Redesign: Design optimized future-state processes that align with the organization's goals and objectives, focusing on streamlining workflow, reducing inefficiencies, and promoting a seamless user experience.
- Digitization: Work closely with IT teams to implement process improvements using digital tools.
- Change Management: Collaborate with stakeholders to help them understand the changes being made, secure their buy-in, and ensure a smooth transition during the implementation phase.
- Process Optimization: Implement improvements to processes through the use of technologies, automation, and workflow modifications.
- Documentation: Prepare and maintain detailed documentation including process flow diagrams, standard operating procedures (SOPs), and change control documentation as needed.
- Continuous Improvement: Regularly evaluate the effectiveness of updated processes and continuously seek to refine and iterate on these improvements, ensuring agility and adaptability within the organization.
Required Qualifications
- 2+ years of experience, with a background in process engineering and analysis.
- Problem solving skills including ability to analyze complex problems, identify root causes, and develop innovative solutions using Six Sigma tools.
- Experience with Business Process Management (BPM)
- Proficiency using process mapping tools (Visio, Mural, etc).
- Excellent verbal and written communication skills.
- Excellent analytical skills.
- Ability to build trust and collaborate effectively.
Preferred Qualifications
- Experience with project management methodologies to plan, execute, and monitor process improvement initiatives.
- Lean Six Sigma Green Belt or Yellow Belt certification desired
Education
- Bachelor's degree or equivalent combination of education and work experience.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$64,890.00 - $129,780.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 10/03/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
