Overview
The Building Engineer holds full responsibility for the management and operation of facility services within mission-critical environments. Serving as the primary ABM point of contact for daily operations.
Pay: $ 36.61/Hourly
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
Responsibilities - Use expert technical & troubleshooting knowledge to assist other service representatives in solving problems.
- Demonstrate capability and interest in training others.
- Can be relied on to train service technicians and trainees.
- Teach other technicians how to solve problems without solving the problem for them.
- Keep technical knowledge up to date regarding equipment and concepts.
- When presented with a problem, know what to do, and why, and whether to repair or replace.
- Search out and read applicable manuals and online sources.
- Belong to and take advantage of technical organizations to improve technical knowledge.
- Demonstrate capability of a handling heavy workload of calls
- Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system.
- Follow point-by-point troubleshooting guides to find faults in a short period of time.
- Avoid needless callbacks by checking complete system before leaving the job.
- Check safety and limit controls for proper setting before leaving the job.
- When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving.
- Use proper tools and instruments for troubleshooting.
- Explore a customer complaint to determine the real problem.
- Respond to customer complaints with the proper amount of sympathy and empathy.
- When the problem is caused by the customer’s use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system.
- Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed offer explanation of situation and suggest next step.
- Demonstrate ability to accurately determine job priorities by:
- Adhering to planned call schedule
- Scheduling report time concurrent with jobs
- Handling interruptions in stride
- Having the proper tools, materials, and scheduled tasking when arriving at the job site
- Promptly and accurately complete all required paperwork.
- Keep manager informed of unfavorable news, changes made, or disenchantment with price increases by customers. Communicate information to all parties who would benefit from it.
Qualifications - Must be 18 years of age or older.
- Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available
