Wyndham Hotels & Resorts is now seeking a Senior Producer, Digital Marketing & Production to join our team at the Remote in the United States location in Remote, Remote.
Why Wyndham?
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!
The Role
Wyndham Hotels & Resorts, the world’s largest hotel franchising company by the number of properties, is seeking a Senior Producer, Digital Marketing & Production to support digital efforts for our portfolio of 25+ world-class brands and the award-winning Wyndham Rewards loyalty program. The ideal candidate is a collaborative individual who thrives in a cross-functional, team-oriented atmosphere.
This role is instrumental in executing and optimizing upon the strategies of the brand websites, Wyndham Rewards website and Mobile App and other digital channels. This individual supports the Senior Manager with intake for digital requests from a variety of cross-functional stakeholders, aligning internal resources, managing timelines and risks, communicating status, staging content in the Content Management System (CMS), performing quality assurance, and deploying content.
In addition to supporting bringing the brands and their stories to life on our digital channels, the Senior Producer will be a subject matter expert in the Content Management System, working closely with other members of the Digital Marketing team and the Product team to support comprehensive digital projects. These initiatives may include: site re-designs and builds, globalization efforts, ad-hoc brand marketing updates across the Wyndham brand portfolio, site enhancement, ticket escalations, and comprehensive company-wide initiatives. This individual will also adhere to and support optimization of the digital production process.
What you'll do
- Strategize and deliver marketing and project updates for all digital channels (brand.com, app, on-property, etc.)
- Build and nurture cross-functional relationships with a variety of stakeholders including Brand Marketing, Technology, Digital Design, Digital Copy, UX, SEO, I.T., Global Leads, Revenue Management, Wyndham Sales, Email, Social, Product and Legal teams.
- Support the full production process for site updates from uploading creative assets, setting up content and editing copy in the CMS, partner feedback and sign off, legal approvals, validation, QA, and deployment.
- Serve as a CMS subject matter expert for sites and app, understanding the performance of our digital authoring tools, processes, and the ins-and-outs of digital production through analysis of site & app data using tools such as Adobe Analytics. Ability to contribute to the strategy through making sound recommendations.
- Provide digital recommendations and production support to the Senior Manager, Digital Engagement.
- Participate in the following business-critical activities:
- Track the Digital Merchandising calendar for marketing campaigns and the Digital Test Environment Calendar for product releases and capital projects.
- Develop expertise in Adobe Experience Manager; recognize and recommend future-state enhancements that position the group for increased efficiency by identifying process improvements and proposing to leadership.
- Coordinate with the project lead for special initiatives, creating/managing timelines, understanding each contributing role within a project and, in turn, anticipating and mitigating risks and issues before they occur.
- This includes capturing action items from standing meetings, following up, and ensuring completion of resulting tasks, documenting and tracking authoring progress, addressing defects, sending copy or translation, and strategizing on efficiencies.
- Facilitate project hindsight meetings with cross-functional teams to better understand strengths and opportunities on the project-level/site launch level
- Facilitate creative and functional reviews, intake feedback, and execute follow-ups with various.
You'll be successful if you have
- Meticulous attention to detail, well-organized.
- Works well under pressure.
- Ability to juggle multiple tasks and projects and prioritize.
- Ability to self-manage with stellar time-management skills.
- Ability and willingness to occasionally work off-hours to meet deadlines.
- Self-motivated.
- Mobile first mindset.
- Able to work both independently and in a team environment.
- Experience working with requestors and delivering on their expectations.
- Skillful in creative problem solving, negotiating and resolving conflict.
- Possesses the ability to view experiences from a customer/guest perspective and make recommendations/callouts for optimization.
- Keen prioritization/adaptation skills; Ability to shift focus as business needs dictate.
- Excellent interpersonal skills; Ability to establish, strengthen, and nurture productive relationships with internal and external stakeholders.
- Strong presentation, negotiation, and communication skills (verbal and written).
- Must be results-driven, proactive, innovative, solutions-oriented, and curious.
- Must possess agility of thought (move seamlessly from big- picture strategy to flawless detailed execution).
Functional Competences
- Expertise in digital production and operations.
- Understanding of CMS’s and web publishing standards/best practices required; Adobe Experience Manager a plus.
- The following experience is preferred: Microsoft Office Suite, HTML/CSS, Adobe Analytics or other tool, JIRA or other project management tool, Smartsheets.
- Expertise in authoring Status Reports and other core project management documentation.
Required Qualifications/Experience
- 4+ years of experience in Digital Production Operations and/or Digital/Brand Marketing for a hospitality, retail, loyalty, or related organization.
- Understanding of Content Management Systems and web publishing standards/best practices required; Adobe Experience Manager a plus.
- Familiarity with pulling and interpreting data to make business decisions using analytics and segmentation tools such as Adobe Analytics.
- Must be able to see, use hands, hear and speak to perform the essential functions of this role.
- Must be able to speak and write in English fluently.
- Bachelor’s Degree from an accredited college or university.
Company Overview
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.
Job Location: Remote in the United States, Remote, Remote, Remote 00000
Employment Status: Full-time
Compensation & Benefits
For U.S. based positions only, the expected pay range for this position is $75,000 - $90,000 annually.
Wyndham Hotels & Resorts carefully considers a wide range of factors when determining compensation such as work location, background, experience, and performance. Compensation decisions are dependent on the facts and circumstances of each case.
In addition to the base pay, this role is eligible to receive an incentive payment pursuant to the Annual Incentive Plan with a 10% annual target, subject to the terms of the Plan.
Wyndham Hotels & Resorts is committed to attracting, motivating, and retaining talented team members who align with our company’s core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:
- Health insurance with HSA and FSA options
- Dental insurance
- Vision insurance
- Life/AD&D insurance
- Short- and Long-Term Disability coverage
- 401(k) with generous company match
- Vacation time- Accrue 1.615 hours of paid vacation per week
- Paid holidays- 11 Core Scheduled Paid Holidays with potential additional paid days off as business operations and the calendar permit (e.g. in 2025, there is an additional 8 days of paid company closure).
- Paid sick leave accrued as state and local laws require
- Additional paid time off in the form of one volunteer day, bereavement time, as well as jury duty time.
Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. More information can be found on Our Benefits Page. Wyndham Hotels & Resorts reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.
We are accepting applications for this position through 11/01/2025.
