What does a successful Enterprise Account Manager do at Fiserv?
You will be responsible for handling the day-to-day service needs and requests of assigned portfolio of enterprise clients. You will resolve short-term and long-term problems while identifying new ways to support enterprise clients.
What you will do:
- Resolve customer issues and inquiries in conjunction with “Customer First” initiatives.
- Build and maintain partnerships with Relationship Managers, and other client support teams to drive operational excellence and achieve the service expectations of the clients.
- Complete repeated tasks such as quarterly/yearly rate increases.
- Attain department and operational standards, including quality and efficiency.
- Identify systemic and Client-impacting trends and escalating through proper channels of leadership/Relationship Managers etc.
- Responsible for a portfolio of 15-18 National Enterprise/Mid-Market/Regional Telecheck Merchants.
What you will need to have:
- High school graduate/GED OR a combination of experience, education, and military.
- 3+ years prior account management experience working with enterprise clients.
What would be great to have:
- Bachelor’s Degree
- Financial services experience
- Previous Sales Experience
R-10371333
