Cushman & Wakefield is hiring a Shared Services Manager for our St. Louis office located at 575 Maryville Centre Drive, St. Louis MO. This is a hybrid position with three days in office and two days work from home.
The Shared Services Manager provides leadership and supervision to a team of non-exempt Coordinators, ensuring the efficient and accurate processing of key financial functions such as accounts payable and receivable. This role is part of a centralized Shared Services model, which consolidates transactional and administrative support across the organization to drive consistency, efficiency, and cost-effectiveness. This role requires strong managerial skills, sound judgment, and the ability to balance team development with operational demands. The ideal candidate will be detail-oriented, possess excellent communication skills, and demonstrate effective time management and decision-making abilities.
Essential Job Duties:
- Shared Services Oversight:
- Direct and support Shared Services initiatives, including the creation and maintenance of tools and resources that enhance operational efficiency.
- Team Leadership and Supervision:
- Monitor team performance, assess available capacity, and identify training needs. Conduct one-on-one meetings and team meetings to provide timely and professional feedback, addressing deficiencies and promoting continuous development.
- Process Improvement:
- Evaluate workflows and recommend improvements to increase effectiveness and alignment with organizational goals.
- Cross-Functional Collaboration:
- Partner with accounting teams and other departments to resolve issues and ensure cohesive operations.
- Performance Monitoring:
- Track team performance and progress of initiatives. Present updates to leadership to ensure transparency and alignment.
- Quality Assurance:
- Ensure adherence to policies, compliance standards, and internal controls.
- Project Leadership:
- Lead departmental projects and participate on relevant committees, driving initiatives that align with the strategic goals of the organization.
- Additional Duties:
- Perform other duties as required to support departmental and organizational success.
Supervisory Responsibilities:
- Direct supervision of non-exempt Coordinators
- Delegation of tasks and problem-solving support
- Leadership in project coordination and team development
Education/Experience/Training:
- College degree preferred (not limited to Accounting) or equivalent combination of education and relevant experience.
- Minimum of 3 years of relevant professional experience.
- Minimum of 1 year of experience managing direct reports.
Required Skills and Competencies:
- Excellent communication and interpersonal skills
- Strong decision-making and judgment
- Effective time management and organizational skills
- Detail-oriented with a focus on quality
- Ability to receive and apply feedback constructively
- Strong leadership and coaching skills with non-exempt employees
- Initiative and problem-solving ability
- Relationship management and ethical conduct
