About your role:
As an IT Business Consultant at Fiserv, you will play a key role in installing and maintaining the DNA core account processing software and peripheral devices. You will support new clients through the implementation process by playing a critical role in the success of the deployment, configuration and set up of the DNA software. This client-facing, technically focused role offers the opportunity to contribute to high-impact projects, collaborate with cross-functional teams, and help drive business growth through expert solution delivery.
What you’ll do:
- Support new clients through the DNA software implementation process
- Troubleshoot and provide technical support for Windows workstations and servers
- Work on both day-to-day implementation projects and professional services engagements
- Collaborate directly with clients remotely and in person to ensure their requirements are effectively met
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary
Experience you'll need to have:
- 8+ years of experience in technical support or professional services within the fintech industry.
- 5+ years of experience troubleshooting Windows, including workstations and servers
- 5+ years of experience with Oracle and MS SQL Server databases
- Bachelor’s degree in business, computer science, or a related field, or an equivalent combination of education, work, and military experience
Experience that would be great to have:
- Background in financial software, working directly with clients and internal project team members
- Experience with Fiserv DNA and WMF
- SQL development experience
- Knowledge of SSL protocols and their application in secure client-server communications
- Experience with Nexus Evolution software, including its integration with core banking systems
How you’ll work:
- This role requires being on-call during non-standard and/or overnight hours on a rotational basis.
- Approximately 50% travel off-site or to other office locations is expected.
- The successful candidate for this role will be hired in the location or one of the locations identified above.
Sponsorship:
- In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.
Benefits at Fiserv:
- Fuel Your Life program to support your physical, financial, social, and emotional well-being
- Paid holidays and generous time-away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
- Eight Employee Resource Groups to foster a collaborative culture and expand your network
- Unparalleled professional growth with training, development, and internal mobility opportunities
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