What does a Training and Development Advisor do at Fiserv?
As a Training and Development Advisor at Fiserv, you will play a crucial role in driving training solutions and change management for the Settlement Controls & Solutions (SCS) division, ensuring effective communication, quality assurance, and process alignment with internal and external clients. As a pivotal part of the Business Engagement team, you will be the lead advisor in developing and facilitating department-wide training, while analyzing opportunities for new training programs. You will identify opportunities for enhancement to existing processes, working with the appropriate teams to implement solutions, and creating procedures and training for new business.
What you will do:
- Lead the customized development of curriculum content for tailored stakeholder training.
- Provide education and shared resources to facilitate optimal client experience.
- Participate in planning, execution, and evaluation of Business Engagement programs and initiatives.
- Strategize with clients to develop (and enhance) engagement strategies for overall advancement of client experience.
- Collaborate and identify areas of opportunity to improve capabilities and partnership processes.
- Assist in implementation of SCS wide plans in collaboration with leadership and analytics team.
- Complete change impact assessments and tailored training plans to deliver a wholistic approach to internal and external clients
- Demonstrate professionalism and emotional intelligence in all interactions.
What you will need to have:
- Experience in facilitating training, learning and development including developing and implementing comprehensive learning strategies
- Experience with Learning Management Systems (LMS) administration and management
- Experience in change management and adoption
- 6+ years of an equivalent combination of education, work and/or military experience
What would be great to have:
- Bachelors degree
- Project management knowledge.
Important info about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
Perks at work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
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