What does a successful Supervisor of Project Management Teams do?
As a Supervisor of Project Management Teams at Fiserv, you will play a crucial role in supporting our tokenization services for new and existing clients. You will ensure that your team exceeds performance goals and objectives while managing the day-to-day operations with high engagement and a positive attitude. By managing projects, prioritizing tasks, and resolving issues, you will contribute to our mission of enhancing the client experience through effective problem-solving and accountability.
What you will do:
Ensure overall team performance meets or exceeds company goals and objectives.
Manage the performance and ongoing development of direct reports through timely coaching and positive reinforcement.
Lead day-to-day operations for direct reports with a high level of engagement.
Achieve and manage department goals.
Match staffing and scheduling to meet or exceed SLAs.
Review, maintain, create, and update procedural manuals to meet daily business requirements.
Complete special projects and assignments as required.
Lead, mentor, and train implementation teams.
What you will need to have:
4+ years of experience in EFT processing/financial industry in a project management role.
High School Diploma/GED and/or equivalent military experience.
4+ years of experience managing or coordinating project activities.
2+ years of experience having team lead or supervisor responsibilities.
What would be great to have:
3+ years of experience in managing direct reports.
5+ years of experience with consumer payments, mobile wallets, and electronic payment products.
5+ years of client services or relationship management experience.
5+ years of implementations experience.
Perks at Work:
We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
Advance your career with training, development, certification, and internal mobility opportunities.
Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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