What does a Technical Writing Advisor do?
As a Technical Writing Advisor at Fiserv, you will help us transform our content strategy and documentation practices for the AI era. You will focus on re-architecting our information to be more easily consumable by AI-powered services and chatbots, ensuring both customers and internal teams can access accurate, relevant, and context-driven knowledge. You will have a blend of technical writing expertise, content strategy, and information architecture skills. You will act as a trusted advisor to our technical writing and knowledge management teams, helping us modernize how we design, create, and deliver information.
What you will do:
- Re-architect existing documentation and assess content structures to identify opportunities for AI optimization (e.g., modular, structured, metadata-rich content).
- Partner with knowledge management, technical writing, and AI implementation teams to align documentation with chatbot and AI-service requirements.
- Conduct hands-on audits of content and recommend improvements for structure, tagging, and consistency.
- Provide guidance on taxonomy and ontology development to enhance searchability, context, and accuracy of AI responses.
What you will need to have:
- Bachelor’s degree or combined equivalent of education, work or military experience.
- 7+ years of technical writing, content strategy, or information architecture experience.
- Experience with structured content design (DITA, topic-based authoring, or similar approaches).
- Familiarity with how AI and chatbots interact with structured knowledge.
What would be great to have:
- Experience with conversational design or chatbot content frameworks.
- Knowledge of content management systems (CMS) and component content management systems (CCMS).
- Background in knowledge management or enterprise documentation strategy.
- Experience with taxonomy, ontology, or controlled vocabularies.
Important info about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
Perks at work:
- We’re #FiservProud of our commitment to your overall well-being with a growing range of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
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