Job Responsibilities and Duties:
· Aggregate and correlate the five elements of condition monitoring (wherever applicable) to provide meaningful insights as to what is happening on the equipment
· Maintain working knowledge for each of the 5 elements of condition monitoring
· Understanding of engine/heavy equipment performance and systems
. Participate in ongoing meetings with Caterpillar dealers and subject matter experts to gain knowledge and insights to increase accuracy of the data analysis and quality of recommendations/leads
. Provide information for equipment management lead tracking and resolution
. To lead minimum three dealers
. Assists with preparing reports regularly to be distributed to Caterpillar dealers detailing financial outcomes and key CM KPIs for CMA recommendations.
· Communicate recommendations verbally as required to Caterpillar dealers
· Build collaborative relationships & act as a consultant with equipment management personnel.
. Responsible for monitoring assigned assets
. Exceed 90% quality in terms of recommendations recorded
. Assist with Quality audit and act as a mentor to new hires and peers
. Assist with special projects based on business requirements
. Assist in the recruit process to hire the right talent
. This position requires working onsite five days a week.
Basic Qualifications:
Experience in product support and/or engineering fields
A college or university degree, technical certification, or equivalent experience
Demonstrated experience in condition(health) monitoring
Experience of using multiple software/business systems to gather data
Proficient in MS office with strong emphasis on MS excel or other analytics tools
Performed data analysis and correlation on sets of data
Ability to deduce and draw conclusions from the analysed data
Sound technical ability in servicing/repair of construction equipment, diagnostics tools, data analysis to aide fault finding
Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Working Knowledge:
• Communicates the importance of customer needs/expectations and commits to resolving them.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Level Working Knowledge:
• Follows proper data gathering and analysis processes and policies.
• Reports problems that arise in the data collection process.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Level Working Knowledge:
• Provides a quality of service that customers describe as excellent.
• Resolves common customer problems.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.
Level Basic Understanding:
• Explains characteristics and steps in an effective decision-making process.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
Level Working Knowledge:
• Delivers helpful feedback that focuses on behaviours without offending the recipient.
• Listens to feedback without defensiveness and uses it for own communication effectiveness.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Working Knowledge:
• Identifies and documents specific problems and resolution alternatives.
• Examines a specific problem and understands the perspective of each involved stakeholder.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Working Knowledge:
• Provides prompt and effective responses to client requests and interactions.
• Monitors client satisfaction levels on a regular basis.
Additional Info:
This position will require travelling about 30% of the time.
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at www.caterpillar.com/careers.
What You Will Get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).
Final Details:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!
About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
