Overview
Pay: $85,000 per year
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.
· Provide customer with information regarding additional services available at ABM.
· Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback.
· Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.
· Inform Project Manager of status of work; identify potential issues and recommend appropriate action.
· Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.
· Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work);
· Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.
· Report accidents and property damage in an accurate and timely manner.
Employee Relations and Supervision:
· Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs.
· Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff.
· Understand applicable union contracts and develop effective working relationship with local labor unions.
· Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.
Minimum Requirements:
· Bilingual (English/Spanish)
· 1-2 years of Supervisor experience
· 1-2 years of customer service experience
· Working knowledge of janitorial equipment
· Working knowledge of OSHA required processes
· Intermediate level of Microsoft programs
· Valid State Driver's License for business travel
· A passion for serving others and helping others to succeed.
· Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).
· Excellent follow-up and an eye for detail.
· Anticipates problems and proactively implements preventative action plans.
· Flexibility to respond to urgent client requests on evenings and weekends when necessary.
· Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job-related applications.
· Excellent verbal and written business communication skills.
· Excellent relational skills and experience dealing with union environment.
· Understanding of the service industry practices, process and trends.
