What does a successful Senior Product Manager - Automation Platform do at Fiserv?
As a Senior Product Manager - Automation Platform at Fiserv you will focus on developing and executing the product roadmap specifically for automation solutions, ensuring these tools enhance operational efficiency and streamline processes. You will collaborate with cross-functional teams to integrate automation technologies, listen to customer feedback to refine features and drive innovation to keep the platform ahead in the market.
This team acts as a center of excellence supporting all business areas of Fiserv around process and efficiency improvements, working with niche technologies to develop products and applications supporting other teams across the organization.
What you will do:
- Define the product strategy for the automation platform
- Manage and execute the product roadmap, balancing customer needs with business priorities
- Facilitate data-driven decisions and create necessary metrics for evaluating product success
- Conduct pilot tests and gather early feedback to ensure feature adoption
- Analyze customer feedback to prioritize and convert into defined feature requirements
- Identify opportunities for product enhancement based on competitive research and industry trends
What you will need to have:
- 6+ years of product management or product owner experience in an enterprise SaaS product company, preferably with Salesforce or ServiceNow platform
- 6+ years of experience in product roadmap planning, go-to-market strategies, and managing end-to-end product releases
- 5+ years of experience defining, developing, and launching products at various stages in an agile environment
- 4+ years of experience collaborating with engineering teams, demonstrating strong technical aptitude
- 3+ years of experience in a payments processing environment
- 2+ years of experience supporting automation solutions and technologies
- Bachelor's degree in computer science, or a related field, or an equivalent combination of education, military, and work experience
What would be great to have:
- Experience with Salesforce, ServiceNow, low-code, or RPA platforms
- Strong analytical and problem-solving skills, with demonstrated experience in data-informed decision-making and leveraging analytics to measure product success
- Exceptional skills in stakeholder management, collaboration, and communication, with a customer-first mindset
Important info about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability
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