What does a great Clover Concierge Specialist do at Fiserv?
As a Clover Concierge Specialist, you will play a crucial role in our client support team, acting as a dedicated resource for Clover clients. This position involves providing exceptional service, support, and guidance to enhance the client experience with Clover products and services.
What will you do:
- Work through administrative tasks, projects, input into procedural processes and outcomes while applying fundamental concepts, practices and procedures of field of specialization to achieve defined outcomes and desires results.
- Demonstrate ability to determine decision criteria within masses of inputs and document requirements clearly and concisely. Conduct Clover device installation and training, including following-up with merchant at a 30/60 day mark.
- Provide feedback to Clover Concierge Advisor in partnership with internal product stakeholders.
- Address merchant concerns the team directly with a quick resolution, assisting with retention of account.
- Serve as the primary point of contact for Clover clients, addressing inquiries and resolving issues related to Clover products and services.
- Document client interactions, issues, and resolutions to ensure a high level of service and follow-up.
- Monitor client feedback and satisfaction levels, seeking opportunities to improve the overall client experience.
- Stay current with Clover product updates, industry trends, and best practices.
What you will need to have:
- 3-5 years of work experience or equivalent combination of education, work experience, or related.
- 2 + year of college degree required.
- Strong verbal and written communication skills; ability to convey complex information clearly.
- Ability to work collaboratively in a team-oriented environment while taking the initiative.
- Bilingual Spanish speaking
What would be great to have:
- Previous experience in customer service or a client-facing role, preferably in the financial services or technology industry.
- Understanding of point-of-sale systems and Clover products is a plus.
- Proven problem-solving skills and a proactive approach to addressing client needs.
- Ability to work collaboratively in a team-oriented environment while taking the initiative.
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
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