Technical User Experience Design - Advisor I
What does a successful Technical User Experience Design - Advisor I do? At Fiserv, we are at the forefront of financial services technology, transforming the way our clients do business. As a Technical User Experience Design - Advisor I, you will be part of a talented UX team dedicated to creating user-centered design solutions. This role involves leading the design, development, and implementation of intuitive and engaging user experiences that align with our strategic goals.
What you will do:
- Lead the design, development, and implementation of user experience strategies for Fiserv's digital products and solutions.
- Collaborate with cross-functional teams to gather user requirements and translate them into design specifications.
- Create wireframes, prototypes, and high-fidelity mockups to effectively communicate design ideas.
- Continuously gather and leverage qualitative user research and data to inform iterative design improvements.
- Design comprehensive service journey maps, identifying key touchpoints and opportunities to enhance user engagement and satisfaction.
- Optimize sales and support cycles by creating seamless interactions and workflows, ensuring alignment with user needs and business goals.
- Facilitate workshops, design sprints, co-creation sessions, and bodystorming to engage teams in collaborative design thinking processes.
- Mentor junior UX designers and provide guidance on best practices and design principles.
Essential Job Responsibilities:
- Lead the design, development, and implementation of user experience strategies across multiple workstreams, including AI-integrated products and data visualization.
- Conduct thorough user research, usability tests, and data analysis to inform both service and UI/UX design decisions.
- Create comprehensive service journey maps, identifying key touchpoints and opportunities to enhance user engagement and satisfaction.
- Design and optimize sales and support cycles by creating seamless interactions and workflows, ensuring alignment with user needs and business goals.
- Create wireframes, mockups, prototypes, and high-fidelity user interfaces to effectively communicate design ideas.
- Facilitate workshops, design sprints, and co-creation sessions to engage teams in collaborative design thinking processes.
- Develop personas and usage scenarios to accurately capture user needs, behaviors, and pain points.
- Mentor junior designers, providing guidance on best practices in both UX/UI and service design principles.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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