What does a successful Relationship Manager do?
A successful Relationship Manager at Fiserv takes pride in leading and maintaining significant business relationships with a small portfolio of large clients. You'll leverage Fiserv solutions to maximize client growth and profitability, ensuring satisfaction, retention, and increased profitability. Being a trusted advisor, you will help our clients navigate their strategic objectives with Fiserv’s innovative solutions.
What you will do:
- Establish and maintain effective relationships with key senior-level executives and decision-makers at client organizations.
- Understand clients' business challenges, strategic goals, and critical success factors to position Fiserv solutions that meet their needs.
- Leverage Fiserv’s internal resources, engaging business unit and corporate executives, to strengthen client relationships and drive success.
- Develop comprehensive client Account Plans annually that incorporate input from multiple Fiserv business units and set concrete action plans.
- Promote client engagement in Fiserv events such as conferences, user group meetings, and focus group meetings.
- Develop and implement client retention strategies, including timely Service Agreement Renewals.
- Monitor client satisfaction and foster continuous improvement while communicating insights internally and externally.
- Drive revenue growth by aligning Fiserv’s capabilities with clients’ needs, creating formal proposals for additional products and services.
What you will need to have:
- 6+ years of experience in the banking industry, with bank management and operations experience.
- Experience managing and growing relationships with large, complex financial organizations.
- Experience in strategic account planning experience with demonstrated success.
- Bachelor’s degree and/or equivalent combination of education, work history and military experience.
What would be great to have:
- Additional specialized training in banking.
- Knowledge of Fiserv systems.
- Fundamental knowledge of financial data processing systems and host-based computer systems.
Important information about this role:
- Travel will be required up to 50% of the time.
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
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