What does a successful Director, Partner Management do at Fiserv?
As a successful Director, Partner Management, you will lead a team acting as an extension of our client’s business representing Fiserv. You will be accountable for a client segment’s strategic and operational outcomes.
What you will do:
Provide consultation, cross-functional leadership to Fiserv support teams and manage the overall day to day relationship
Develop strategies, processes and people to effectively manage the client segment
Develop a trusted partner relationship with client segment stakeholders and executive sponsors
Lead and develop a Partner Management team that manages the client relationship by providing consultation and leadership to drive strategic and operational outcomes
Develop and implement effective strategies and processes to manage client segment
What you will need to have:
7+ years experience building productive and profitable working relationships with clients
7+ years experience with ensuring the timely and successful delivery of our solutions according to client needs and objectives
5+ years of leadership and direct report management experience
Ability to identify new revenue streams, including product and professional services
What would be great to have:
Bachelor's degree in business, marketing, technology or a related field, or an equivalent combination of education, work and/or military experience
Experience with verifying accurate and up to date documentation of the client architecture and processing environment, product matrix and custom processes
Experience facilitating the client communication and delivery process as it relates to association releases, regulatory changes, product/platform upgrades, fee revisions and system enhancements
Ability to lead critical initiatives including, but not limited to, external projects, incident response, process improvement, employee training and developing/maintaining standard operating procedures
#LI-PN1
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
R-10377175
