What does a great Director, DNA Implementations do at Fiserv?
You lead a team that turns complex migrations into clear, repeatable outcomes for banks and credit unions. You build implementation plans that map directly to a client’s operational goals, coach your team through technical and organizational change, and partner across product, support and client success to make adoption measurable. You’re curious about what success looks like for each institution and pragmatic about the steps it takes to get them there.
What you will do:
- Lead and develop the DNA implementation team to deliver on-time, on-budget deployments.
- Design and execute implementation strategies tailored to client priorities and risk profiles.
- Oversee client training, enablement and handoff to operations to drive platform adoption.
- Coordinate cross-functional stakeholders to resolve technical or process blockers.
- Monitor project schedules, budgets and risks; escalate when thresholds are exceeded.
- Use post-implementation metrics to refine methodology and improve future rollouts.
What You Will Need To Have:
- 8+ years of experience in project management and system implementations within financial services.
- 8+ years managing large-scale software deployment projects.
- 8+ years in client-facing roles, including leading teams and managing customer relationships.
- Willingness to travel as required for client engagements and cross-office collaboration.
What Would Be Great To Have:
- Deep knowledge of the DNA platform’s functionality and operational impact.
- Demonstrated success improving implementation methodologies and playbooks.
- Strong background in financial-services operations and core banking technology.
- Experience managing multi-million-dollar implementation budgets and enforcing deadlines.
- Proven ability to run multiple concurrent projects while maintaining quality and client satisfaction.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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