Manager, Systems Engineering (Application/Production Support)

Fiserv • Full-time • Pune, Maharashtra, India • 3d ago

Detailed Job Description
Production Support Manager
Experience – 10-14 Years
Work Location – Pune
Mandatory Skills – Unix Shell Scripting, Production Support, Apache Tomcat, Monitoring Experience (Dynatrace or Splunk), People Management experience
Job Description:
AppOps Manager will, in collaboration lead a multidisciplinary Production Support team, and be accountable for the deployment, monitoring, troubleshooting, automating and maintenance of critical enterprise application platforms in production.
Roles:
People management
Strong leadership skills
Stakeholder management
Self-driven and motivated
Motivate team to perform better
Makes recommendations for long-term resolution of problems across platform.
ITIL
Good understanding of ITIL concepts. ITIL certification is preferable.
Experience in working on service delivery process including Incident Management, Problem Management and Change Management.
Good understanding of Capacity Management and basic understanding of Release Management
Technical Skills
Solid experience in production support in a 24x7 uptime environment, including automation experience in Unix and Windows environments.
Strong understanding of different operating systems like RedHat Linux, AIX, Solaris, SUSE Linux, Windows etc.
Understanding of various types of schedulers like UNIX crontab, control-M, Autosys, Windows task scheduler etc.
Strong working knowledge on one or more of SQL, MySQL, Oracle, MongoDB, MariaDB databases.
Knowledge on Apache, Tomcat, FTP, SFTP, SAMBA, NFS, BootFS is preferrable.
Good understanding of certificate renewals/installation and certificate management tools (E.g. Venafi)
Hands on scripting experience using shell, perl, powershell, python scripting languages for automation purpose.
Experience with log parsing technologies like Splunk, etc.
Experience with tools like Dynatrace etc.
Basic knowledge of PCF, Kubernetes
10+ years total engineering, production support and management experience.
Involve in various initiatives for application enhancements/to permanently fix issues reported by downstream or end users.
Strong on ITIL skills
Recommend strategies for process and monitoring improvement.
Leads deep dive application review and provide feedback to enhance the quality of application code artifacts.
Work on reduction of MTTRs, improving MTTA, Incident reduction
Strong understanding of end-to-end application support process and escalation procedures and should be conversant with all support tools that are used to provide effective support in service operation.
Understanding of MTTR (Mean Time To Resolve), MTTA (Mean Time To Acknowledge), experience in creation of regular status reports

R-10373367

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