If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
Ideal candidate will have Commercial Lines premium audit experience.
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Job Description Summary
Our top performers think strategically, understand insurance premium dynamics and know how to build great partnership relationships. We value our customers and use analytics, financial information, data and outstanding service to bring value to every interaction. Our associates enjoy the fast-paced, diverse experience that they receive. If this sounds like a place where you would thrive, we want to know more about you!
As a Manager you'll be responsible for achieving administration and operating results by coaching, managing and developing associates. We'll count on you to maintain alignment with divisional objectives. In addition, you'll measure and manage the team's performance and plan, develop, improve and implement procedures and guidelines.
Job Description
Key Responsibilities:
Leads the unit, including strategic and tactical planning and management of workflow. Coordinates the development, implementation and communication of new procedures and changes in procedures within the Premium Audit/Direct Collection unit to improve efficiencies in the workflow, develop an effective staff and strong customer focus.
Provides staff with direction, coaching, and leading to achieve and maintain current status on incoming work and correspondence.
Meets, assists and communicates effectively with general agents, customers, attorneys, collection vendors and audit vendors on the accuracy, compliance and resolution of complex audit disputes about audit premium due.
Meets and maintains working relationship with external audit and collection vendors. Ensures cost, timely service and quality work is provided by consistently evaluating vendors. Researches and meets with possible new vendors and requests proposal documents. Updates vendor contracts and add new vendors as needed.
Completes monthly reporting on all current activity within the Premium Audit/Direct Collection unit and provides to management. Involved in preparation of budget, forecasting, and other key financial activities as needed.
Coordinates the hiring of personnel, prepares performance and salary appraisals, promotions of subordinates, scheduling of vacation time and personal days, regulation of overtime and compressed work week schedules.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Premium Audit Director; direct reports include four or more Premium Audit professional staff and support staff.
Typical Skills and Experiences:
Education: Undergraduate degree in business administration/management preferred.
Licenses/Certifications/Designations: Completion of technical insurance classes or progress toward technical insurance designations such as CPCU preferred.
Experience: Six years work experience in an insurance operation, including management supervision experience.
Knowledge, Abilities and Skills: Knowledge of assigned lines of business, general agency system, underwriting/marketing principles and techniques, Insurance Law and Bureau Rating system. Knowledge of insurance agency accounting and an in-depth understanding of the accounting cycle. Knowledge of all property/casualty policies and all endorsement forms preferred. Working knowledge of the regulatory climate in audits and collections preferred.
The ability to communicate interpersonal with individuals and groups via the telephone and in writing. Proven ability to operate software applications such as Windows, Microsoft Word, and Excel. Confirmed skills in employee management; validated ability to analyze insurance accounting transactions and terminology; strong analytical, organizational, team building and training skills are crucial.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility: Exempt (Not eligible)
Working Conditions: Normal office environment. Must be able to work outside of the normal work day, including occasional weekends to meet service requirements and complete special projects; handle a high volume and variety of work within time constraints; some out-of-state business travel. Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards.
ADA: The above statements cover what are generally believed to the principal and essential function of this job. Specific circumstances may allow or require some associated assigned to the job to perform a somewhat different combination of duties
We currently anticipate accepting applications until 10/23/2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
This position could be filled within any of the lower 48 U.S. states.Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf
NOTE TO EMPLOYMENT AGENCIES:
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.The national salary range for Manager, Premium Audit : $77,000.00-$159,000.00The expected starting salary range for Manager, Premium Audit : $86,000.00 - $128,000.00
