Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for managing the complete life cycle of moderately-to-highly complex projects, including approval, planning, execution and closeout to ensure planned results are achieved on time. Develops budgets, timelines and ensures progress to plan, as well as tracks critical project achievements. Works with vendors and team to establish and achieve goals. Coordinates the activities of a cross-functional team including exempt and non-exempt employees. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.
Job Description
Core Responsibilities:
Provides research and assistance to leadership in the development and design of new projects
- Research emerging VoIP technologies, hosted unified communications platforms, SIP trunking solutions, and collaboration tools (MS Teams, Webex).
- Recommend best practices for call center integrations and cloud telephony migrations.
Uses formal processes and tools to manage resources, budgets, risks and changes
- Apply project management methodologies to VoIP deployments, ensuring cost-effective implementation of hosted UC and SIP trunking.
- Manage licensing and hardware procurement.
Manages project status and information in the form of formal briefings, project update meetings and written, electronic and graphic reports
- Provide detailed updates on VoIP system readiness and integration milestones for MS Teams and Webex.
Develops, maintains and manages detailed project plans, action item registers and major milestone timelines for all assigned projects
- Create migration timelines for legacy PBX to cloud VoIP platforms.
- Track dependencies for call center routing, IVR setup, and SIP trunk provisioning.
Coordinates with other work streams, projects and initiatives which may impact successful completion of project
- Align VoIP deployments with network upgrades, security initiatives, and collaboration tool rollouts.
Manages all assigned projects to completion ensuring on-time delivery, meeting of budgetary demands and maintaining overall project ownership
- Ensure VoIP solutions meet uptime SLAs, E911 compliance, and disaster recovery requirements.
Acts as a single point of contact for project status. Maintains communication with stakeholders
- Serve as liaison between telecom vendors, internal IT teams, and business units for voice-related initiatives.
Facilitates project meetings
- Conduct technical workshops for VoIP architecture, SIP trunking, and UC platform integration.
Addresses problems through risk management and contingency planning and presents solutions and/or options to executive management
- Develop failover strategies for voice services and call center continuity plans.
Ensures effective implementation of solutions/changes
- Validate interoperability between MS Teams, Webex, and SIP trunks during deployment.
Consistent exercise of independent judgment and discretion in matters of significance
- Make decisions on vendor selection, QoS optimization, and compliance adherence.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
- Support after-hours cutovers and emergency VoIP troubleshooting when required.
Other duties and responsibilities as assigned
- Maintain documentation for VoIP architecture, call flows, and escalation procedures.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
