What does a successful Business Analyst do?
At Fiserv, a successful IT Support Specialist will manage, configure, and support 3rd party Check Fraud applications that are used by multiple financial institutions. You will be a team player who fosters a collaborative work environment and excel in an environment where requirements frequently change.
What you will do:
- Perform client implementations and updates
- Perform application configuration updates
- Issue support and perform root cause analysis and assist in troubleshooting issues.
- New release QA
- Collaborate with 3rd party software developers and product managers to understand requirements and ensure test coverage.
- Manage and execute code installations across Development, QA, Certification, and Production environments.
- Ensure proper version control and rollback procedures are in place.
- Monitor deployment processes and validate successful installations.
What you will need to have:
- Bachelor’s degree in computer science, Information Technology, or a related field, or an equivalent combination of education and work experience.
- Proficiency in QA tools and frameworks.
- Experience with CI/CD pipelines and deployment tools (e.g. Jenkins, GitLab, Octopus Deploy, Harness).
- Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
- Excellent analytical, problem-solving, and communication skills.
- 5+ years of experience supporting Windows based environments
- 5+ years of experience with Microsoft Server 2012 & higher and Microsoft Internet Information Services (IIS)
- 3+ years of experience in software QA and code deployment.
What would be great to have:
- Familiarity with scripting languages (Python, Bash, PowerShell).
- Knowledge and experience in the financial industry.
- Database experience (MSSQL, Oracle, etc.).
- Automation software (Automate, Control M, Autosys, etc.).
- Advanced skills in Microsoft Excel and proficiency in the Microsoft Office Suite.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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