WithMe is seeking a Client Success Manager to own and grow client relationships. In this high-impact, fully remote role, you’ll manage your own portfolio of clients from post-installation through ongoing contract renewal, delivering proactive communication, strategic insights, and consultative support. You will focus on retention and reducing churn while identifying opportunities to drive growth through GTM strategies, including upsell and cross-sell initiatives. This role requires working hours through 5:00 PM Pacific Time.
What You'll Do:
- Manage client relationships, conduct QBRs, and deliver performance insights
- Establish regular communication with clients to ensure satisfaction and retention
- Drive identification and successful conversion of upsell and cross-sell opportunities
- Track client metrics and KPIs using Salesforce
- Collaborate with internal teams to resolve issues and advocate for client needs
- Represent WithMe at client meetings and industry events
What You'll Bring:
- 3–5+ years in client success and account management
- Strong communication and presentation skills
- Experience using Salesforce and analyzing client data
- Proven ability to drive retention and identify revenue opportunities
- Experience in a fast-paced or startup environment is a strong plus
- SaaS sales experience is a strong plus
- Multi-family experience is a strong plus
- Ability to work until 5 pm PT
Why WithMe Inc.?
- 100% remote work environment
- Employee equity and a chance to shape the future of an innovative company
- Comprehensive health, dental, vision, 401k with match, and more
- Unlimited vacation and a supportive, forward-thinking team
Join us to drive results in a supportive, growth-oriented team. Apply now to make an impact with WithMe!
