About this role:Wells Fargo is seeking a Fraud & Claims Operations Manager. You will lead a team of analysts responsible for reviewing and resolving customer complaints and escalations related to fraud and claims or reviewing/identifying and correcting errors identified from quality controls and quality assurance tests. You will play a key role in identifying trends, driving process improvements, and enhancing the customer experience through strategic partnerships and data-driven insights. Learn more about our career areas and lines of business at wellsfargojobs.com .
In this role, you will:- Manage and develop a team of analysts engaged in fraud and claims investigations
- Oversee the review of complex complaints and escalated cases, ensuring timely and accurate resolution aligned with regulatory and internal standards
- Identify and recommend opportunities for procedural enhancements, control implementation, and trend analysis to proactively detect, prevent, investigate, and recover fraud and claims activity
- Make informed decisions and resolve issues to meet business objectives and support customer trust
- Interpret and develop data and reports on emerging risks in the fraud environment to inform policy and procedural updates that improve efficiency and customer service
- Collaborate and consult with customers, vendors, and internal functional areas to resolve escalated issues and improve complaint handling processes
- Partner directly with fraud and claims leadership to develop and implement policies that support Wells Fargo's strategic goals
- Manage the allocation of people and financial resources to support operational needs and drive performance
- Mentor and guide the talent development of direct reports, and assist in hiring and onboarding new team members
Required Qualifications:- 4+ years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years Leadership experience
Desired Qualifications:- 4+ years of experience in operations, fraud, claims, or complaint resolution
- 2+ years of leadership experience, including managing teams and driving performance
- Strong analytical skills with the ability to interpret data and identify actionable trends
- Experience communicating with and presenting to executive leaders
- Excellent communication and interpersonal skills, with the ability to influence and collaborate across teams
- Experience working in a regulated environment with a focus on risk mitigation and customer experience
- Experience in financial services or banking operations
- Familiarity with Wells Fargo systems, policies, and regulatory requirements
- Proven ability to lead cross-functional initiatives and drive continuous improvement
Job Expectations:- This position is not eligible for Visa sponsorship
Position Location:2850 S Price Rd, Chandler, AZ
4101 Wiseman Blvd, San Antonio, TX
Posting End Date: 21 Oct 2025
*Job posting may come down early due to volume of applicants. We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
