What does a successful Application Support do at Fiserv?
We are currently recruiting for a Mainframe. This role is crucial for ensuring the smooth operation and implementation of mainframe applications within the organization. The ideal candidate will have deep expertise in VSAM, COBOL, and implementation processes, and will excel in critical scenarios involving complex file movements. A thorough understanding of the banking domain and ACH is essential, along with the ability to efficiently resolve high-stakes situations.
What you will do:
- Develop, maintain, and support mainframe applications to ensure optimal performance and reliability.
- Manage CA7 scheduling for job automation and monitoring.
- Provide production support, troubleshooting, and resolving application issues to ensure minimal downtime.
- Implement application enhancements meeting defined scope, target dates, and budgets with minimal or no defects.
- Maintain and support critical payment processing applications of high complexity by providing rotational 24x7 support, including responding to incident alerts in a timely manner according to various priorities.
- Develop processes and procedures to improve time to resolution and the efficiency of the support team.
- Participate in operational readiness key performance initiatives and measure the effectiveness of both production releases and client onboarding activities.
- Collaborate with cross-functional teams to correct recurring issues.
- Ability to work independently and manage multiple tasks simultaneously.
- Standards: Ensure applications comply with organizational policies, standards, and best practices.
What you will need to have:
- Expertise in COBOL, JCL, VSAM, DB2, CICS, Endevor, File Manager, File Aid, and CA7 scheduling.
- Experience in the banking domain and production support.
- Ability and willingness to work flexible work schedules – outside of normal business hours (shifts, weekends).
- Knowledge of automation tools and practices like REX, UI Path.
What would be great to have:
- Excellent communication and collaboration abilities.
- Knowledge of application monitoring tools and techniques.
- Familiarity with automation tools and scripting languages.
- Understanding of ITIL processes and best practices.
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