What does a successful Industrial Engineer do?
As an Industrial Engineer at Fiserv, you will drive cultural change by building strong partnerships with Business Unit leaders and enabling customer-centric, process-focused, and data-driven decision-making. You will apply industry best practices and proven methodologies to improve operational quality and increase client satisfaction. This role requires a proactive mindset and the ability to engage across the organization, presenting a clear vision for process improvement, gaining alignment, and leading implementation efforts that deliver measurable results.
What you will do:
- Act as a change agent to promote performance awareness and the use of structured process improvement tools.
- Translate operational data into actionable insights that inform strategic decisions and investment priorities.
- Lead the assessment, identification, and realization of productivity and operational improvement opportunities across the Fiserv Output Solutions division.
- Support end-to-end process development—from early definition through implementation and sustainment.
- Develop solutions to complex problems by designing and implementing processes, procedures, tooling, and automation in collaboration with internal teams and suppliers.
- Facilitate regular reviews of quality and process performance metrics, identifying and driving improvement projects with measurable outcomes.
- Implement process solutions that integrate into business operations, accounting for cultural change, system dependencies, and organizational structure.
What you will need to have:
- Bachelor’s degree in Industrial Engineering, Manufacturing Engineering, or related field and/or equivalent military experience.
- 3+ years of experience in Industrial Engineering, Process Engineering, or quality/process improvement roles.
- 3+ years using data analysis tools such as Excel, Minitab, SQL, or Python.
- Ability to work independently and manage multiple priorities in a fast-paced production environment.
- Excellent communication and presentation skills to influence technical and non-technical audiences.
- Lean and/or Six Sigma Green/Black Belt certification.
What would be great to have:
- Experience in Transactional Print, Direct Mail, or Secure Card production environments.
- Working knowledge of Lean principles such as Value Stream Mapping, Just-In-Time, Demand Flow, Single Piece Flow, Five S’s, Visual Management, Total Productive Maintenance, Kaizen, SPC, Six Sigma.
- Understanding of ERP or job management systems used in high-volume production environments.
- Exposure to material handling automation and production equipment.
- Familiarity with finite capacity scheduling tools and APS systems.
- Experience with simulation software (Arena, FlexSim, or equivalent).
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
- Ability to travel up to 30%.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks.
- Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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