What does a successful Risk Application Support Associate do?
You play a critical role in the daily operations of the Risk Application Operations support group within Card Services. You support the detection and resolution of issues across various Risk services platforms and applications, such as Falcon, Rule Manager, Feedzai, and Risk Gateway. Your responsibilities also include managing UNIX/Linux clusters, Web Services, coherence cache farms, and batch jobs. Collaborating with a global team, handling on-call escalations, and ensuring seamless service continuity are crucial to maintaining our high-performance culture.
What you will do:
- Provide UNIX/Linux expertise with hands-on Java application support and production/technical assistance for escalated issues.
- Participate in 24x7 support of production applications on a rotating basis and in incident resolution calls to address escalated issues and maintain uninterrupted services and meeting SLAs.
- Create application monitoring scripts and automate alerts to notify technical and product teams of issues.
- Manage and automate configuration, continuous integration, static and dynamic code analysis/deployment, and application monitoring for quick turnarounds with minimal downtime.
- Perform code installations, monitor and validate successful implementation or fallback with development and Quality Control, and conduct postmortems to identify root causes (RCA).
- Participate in capacity planning, tuning systems stability, provisioning, performance, and application infrastructure scaling. Perform trending and analysis of issues; anticipate problems and develop risk mitigation plans for continuous improvement.
- Collaborate with Change Management/Release Managers to evaluate change events and plan production deployment items.
- Maintain and create technical support documentation and execute the Risk Disaster Recovery Plan.
What you will need to have:
- Bachelor’s degree in Computer Science/Information Systems, or an equivalent combination of education and/or military experience.
- 5+ years of experience in application development, production support, DevOps.
- 5+ years proficiency in UNIX/Linux Java development support, shell scripting, Control-M Scheduler, Oracle/SQLServer, troubleshooting production applications.
- 5+ years of full life-cycle development experience in a technology-driven environment, preferably in financial services and/or banking.
- 5+ years of strong technical experience with Unix/Linux, Apache, WebLogic, or other application servers.
- 5+ years of experience with Oracle Golden Gate, NoSQL databases like Couchbase, Cassandra, MongoDB, or Coherence, Splunk, Dynatrace, or Extrahop.
- 5+ years of experience with automation tools like UIPath, Automation Anywhere, or Blueprism.
- ITIL certification demonstrating knowledge of production support best practices.
What would be great to have:
- Familiarity with additional monitoring and diagnostic tools.
- Practical experience in system automation and infrastructure management.
- In-depth understanding of IT security protocols and troubleshooting.
- Proven ability to manage multiple tasks and escalate issues effectively.
- Proactive problem-solving capabilities and analytical skills.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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