What does a successful Benefits Manager do at Fiserv?
As a detail-oriented and results-driven Benefits Manager, you will be responsible for managing the day-to-day operations of U.S. health and welfare benefit programs in a fast-paced, associate-focused environment. This individual contributor role involves overseeing vendor relationships, ensuring regulatory compliance, resolving complex benefit issues, and leading the development and execution of communications plans. You will also manage key processes and projects and contribute to strategic initiatives that support the organization’s broader benefits and wellness strategy. In this role, you will effectively communicate and engage associates, vendors and internal stakeholders.
What you will do:
- Manage and oversee health, wellness, and voluntary benefit programs.
- Serve as the primary liaison with plan vendors and service providers to ensure smooth operations.
- Analyze program utilization, ROI, and competitiveness; recommend improvements and cost-saving strategies.
- Ensure compliance with federal and state regulations, including timely filings and documentation.
- Recommend and implement process enhancements to improve efficiency and compliance.
- Resolve complex benefit issues and support non-routine scenarios with thoughtful solutions.
- Maintain and update benefits documentation including manuals and summary plan descriptions.
- Lead benefits-related projects and communication campaigns/events to promote employee understanding and engagement.
What you will need to have:
- 5+ years of progressive experience in U.S. health and welfare benefits administration, including strong knowledge of applicable laws and regulations (e.g., ERISA, ACA, HIPAA)
- Experience managing benefit programs, coordinating with vendors, and ensuring compliance in a corporate environment
- Experience in managing complex processes and projects
- Experience in analyzing benefits data, generating reports, and using insights to support program improvements
- Advanced proficiency with Microsoft Office tools, especially Excel, Word, and PowerPoint
- 6+ years of an equivalent combination of educational, work and/or military experience
What would be great to have?
- Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
- Professional certification in HR/Benefits
Important info about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding.
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Perks at work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
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