About this PositionAt Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.
This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.
Dare to learn new skills, advance in your career and make an impact at Henkel.
What you´ll do
- Develop and implement quality plans and processes to support the overall quality strategy of Henkel customers.
- Ensure that customer requirements are met and customer satisfaction is continuously improved.
- Drive initiatives to reduce customer complaints and manage response plans when quality components do not meet expectations.
- Provide training to ensure adherence to customer quality processes and tools throughout the organization.
- Oversee customer quality processes including scorecards, specifications, complaints, portals, questionnaires and contracts.
- Coordinate responses to customer requests with key internal contacts as needed.
- Supports certification audit preparation, internal and external quality audits, and executes customer specific requirements.
- Serve as the regional Quality Key Account Manager (KAM) for assigned customers and support the Global Quality Key
- Account Manager. Drive the proper utilization of the global customer requirements and customer satisfaction database.
