About your role:
As a Contact Center Support Associate, you will work directly with customers to troubleshoot remote deposit and digital check scanner products. You'll support high call volume caseloads and will have an opportunity to ensure a customer experience and order success.
What you’ll do:
- Respond to inquiries that are highly complex in nature and diagnose issues.
- Support application, IT hardware and software products.
- Handle problem recognition, research, isolation, and resolution steps.
- Own issue resolution and coordination with external resources to include product development as well as external software and hardware partners.
- Provide escalation level technical support.
Experience you’ll need to have:
- High school diploma or equivalent.
- Minimum 1 year of experience in a technical support role.
- Experience installing and troubleshooting software or hardware.
Experience that would be great have:
- Knowledge of firewalls and drivers.
- Experience providing support via remote desktop.
How you’ll work:
- This role requires the use of a computer and audio equipment.
Sponsorship:
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
R-10378398
