Requisition ID: 235258
Locations: Charlotte
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Job Overview
The Talent Acquisition Operations & Compliance Manager will focus on supporting the optimization of our Talent Acquisition operations. This position will lead the process, technology, compliance, and back-office operations of the Talent Acquisition function. The Talent Acquisition Operations & Compliance Manager combines technical, compliance, and teammate management to support our recruiting processes and ensure best-in-class candidate experiences. This role will report directly to the Sr. Manager Talent Acquisition.
Duties & Responsibilities
Management:
- Manages and develops a Talent Acquisition Specialist team through effective coaching, performance management, and training to achieve company goals and deadlines
- Implements continuous improvement methods while maintaining customer focus
- Models company values and encourages team engagement
- Creates and maintains productivity dashboards to monitor KPIs and support hiring demands
- Collaborates with TA Management, Legal, and HR partners to implement training programs for TA Business Partners, Recruiters, and Specialists
- Reviews customer and candidate feedback through surveys to identify improvement opportunities
Technology:
- Oversees vendor relationships and system integrations
- Administers myCAREER tool and coordinates with Talent Systems team on enhancements
- Manages existing technology tools and systems
- Provides input on new tool evaluation and implementation
- Monitors technology vendor costs and partnerships
- Maintains system documentation and user guides
Process:
- Implements and monitors TA branding initiatives across myCAREER site and social media channels
- Coordinates with Marketing & Communications for content development
- Analyzes recruiting metrics and KPIs to identify operational improvements
- Executes process enhancements across the TA lifecycle
- Reviews sourcing and recruiting activities for effectiveness
- Implements improvements based on data analysis and team feedback
- Maintains and updates Standard Operating Procedures (SOPs) for TA processes
Compliance:
- Conducts regular audits of TA compliance requirements
- Monitors background check and onboarding process compliance
- Implements compliance training programs
- Ensures documentation meets regulatory requirements
- Coordinates with vendors to maintain compliance standards
- Reviews diversity-specific metrics and results
Knowledge, Skills, & Abilities
- TA processes and procedures to be used for training and onboarding of TA teammates.
- Working knowledge of compliance requirements including OFCCP, EEOC, Title 7, and local/state employment laws
- Demonstrated experience with recruiting tools, ATS systems, and candidate sourcing technologies
- Ability to document and maintain TA processes and procedures for team training and onboarding purposes
- Experience managing recruitment operations
- Contributes to workforce planning initiatives and supports implementation
- Assists with budget planning and monitoring
- Practical understanding of employment laws to maintain compliance with regulations and corporate policies
- Strong project management skills with ability to coordinate multiple priorities
- Demonstrated problem-solving abilities and analytical skills
- Experience managing and engaging remote team members
- Proven ability to execute operational plans and initiatives
Minimum Qualifications
- Associate’s degree with 3 to 5 years or relevant experience
- Experience with applicant tracking platforms (Workday, SAP SuccessFactors, or similar)
- Strong organizational and project management skills
- Experience with HRIS systems and recruitment platforms
- Demonstrated ability to learn new technology systems quickly
- Strong attention to detail and process orientation
- Demonstrated analytical and critical thinking abilities
- Strong technical and operational capabilities
- Demonstrated proficiency in problem solving and strong communication skills
Preferred Qualifications
- Experience building presentations and training in PowerPoint and Canva
- Strong proficiency with Excel including pivot tables and reporting
- Exceptional customer service skills with ability to build and sustain effective working relationships across functions and levels while establishing credibility
- Strong critical thinking and emotional intelligence with ability to develop actionable recommendations and influence decision-making
- Must be able to work in high-pressure situations with positivity, professionalism and adaptability.
- High sense of urgency and attention to detail
Work Environment
- Office Environment
- This role requires in-person presence at our Corporate Office in Charlotte, NC
- Must be comfortable with an onsite work environment; currently 4 days a week in office with 1 day remote flexibility.
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Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.
