Overview
Mortgage Member Services is a key unit within the Mortgage and Equity Servicing and Support division of the Real Estate Lending Department at Navy Federal Credit Union. Our team is at the forefront of providing exceptional mortgage account services to our members, offering a wide range of services including processing payoff quotes, drafting, recast, assumption, streamline rate reduction, and loan modification. While we operate as a back-office team, we manage both front-end and back-end operations, ensuring seamless service delivery and operational excellence.
As a Summer Associate in Mortgage Member Services, you will gain hands-on experience supporting a dynamic team committed to delivering exceptional service to Navy Federal Credit Union members. This role offers exposure to both administrative and operational functions, with a focus on evaluating current processes and identifying opportunities for streamlining and efficiency. You will also gain insight into the financial industry by supporting day-to-day operations, developing soft skills, enhancing business and analytical knowledge, and applying creative problem-solving. You will work within established standards, policies, and procedures while engaging in a collaborative, team-driven environment and interacting with multiple departments.
We are looking for an energetic and highly motivated individual with a passion for process improvement and operational excellence in a fast-paced, high-volume environment. The selected candidate will make a meaningful impact by contributing to the efficiency and effectiveness of our team.
The Summer Associate Program is a 12-week internship program beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later.
Responsibilities
- Evaluate business processes to identify opportunities for improvement and increased efficiency
- Assist in collecting, organizing, and preparing data for analysis and reporting
- Develop actionable recommendations to streamline workflows and enhance operational performance
- Prepare and present proposals based on research findings to management for review and consideration
- Collaborate with team members across various levels to complete assignments and tasks
- Maintain professionalism in all interactions, placing member service as priority
- Provide comprehensive operational support to ensure smooth day-to-day functions
- Perform other duties as assigned
Qualifications
- Must be pursuing a degree from an accredited college/university
- Must be flexible and manage multiple tasks simultaneously
- Ability to provide exceptional customer service
- Desired - Ability to work independently and in a team environment
- Desired - Communication with impact and be committed to self-development
- Effective interpersonal, verbal, and written communication skills
- Effective research, analytical, and problem-solving skills
- Ability to adapt to new technologies and systems
- Effective word processing and spreadsheet software skills
- Basic organizational, planning and time management skills
- Basic skill maintaining accuracy with attention to detail and meeting deadlines
Hours: Monday – Friday 8:00AM - 4:30PM EST
Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr Pensacola, FL 32526 | 141 Security Dr Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
