About your role:
You will join a delivery and program management team at Fiserv that builds and operates payments and financial services technology used by banks, merchants, and fintech partners. This Senior Project Manager will lead cross-functional initiatives across Berkeley Heights, Frisco (Texas), and Alpharetta to deliver scalable product capabilities and operational improvements. The role focuses on driving timely, compliant, and high-quality delivery that advances client value and portfolio outcomes.
What you’ll do:
- Lead end-to-end delivery of large, complex enterprise software and payments programs using Agile, hybrid, and scaled-Agile (SAFe) approaches.
- Define program roadmaps, milestones, success criteria, risk and dependency plans, and change control processes.
- Coordinate engineering, QA, security, operations, product, and vendor teams to align priorities and remove impediments.
- Manage program financials including budgeting, forecasting, variance analysis, and reporting to portfolio leadership.
- Facilitate release planning, sprint reviews, program increment planning, and cross-team dependency management.
- Ensure program deliverables comply with security, regulatory, and testing frameworks relevant to financial services.
- Prepare executive-level status reports, dashboards, and briefings for stakeholders and senior leadership.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you’ll need to have:
- 10+ years of experience in program/project management delivering large-scale enterprise software and payments solutions using Agile, Scrum, Kanban, and SAFe.
- 8+ years of experience managing cloud-hosted application delivery and cloud migration strategies (AWS, Azure).
- 8+ years of experience implementing security and compliance controls for financial services projects (PCI DSS, SOC 2, SOX).
- 6+ years of experience with Agile tooling and collaboration platforms (Jira, Confluence, Azure DevOps).
- 6+ years of experience in project financials, budgeting, forecasting, and portfolio reporting (Excel, Adaptive Insights, Workday Planning).
- 6+ years of experience managing vendor relationships, third-party integrations, contracts, and SLAs.
- 6+ years of equivalent combination of educational background, related experience, and/or military experience.
Experience that would be great to have:
- PMP, PgMP, or PMI-ACP certification.
- SAFe Agilist certification and experience leading Program Increment planning.
- Direct experience with payments protocols and standards (NACHA, ISO 20022, card processing).
- Experience with payment platforms, integrations (APIs), and enterprise middleware.
- Proven experience in executive communication, stakeholder management, and cross-functional leadership at the program level.
How you’ll work:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- This role requires the use of a computer and audio equipment.
- You will work an assigned schedule of <>.
- This role requires being on-call during non-standard and/or overnight hours on a rotational basis.
- This role requires flexibility to work overtime, including weekends and holidays.
- This role requires frequent moving and/or carrying of materials weighing up to 50 pounds.
- This role requires the ability to stand for a majority of the shift; safely lift and/or carry up to 50 pounds; lift above your shoulders; and climb, squat, kneel, twist, push, and bend frequently during each shift.
Travel:
- Approximately 25% travel off-site or to other office locations is expected.
Sponsorship:
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
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