About your role:
At Fiserv, the Service Management team delivers reliable service operations and exceptional client experiences. As a Service Management - Sr. Professional I, you will contribute to continuous improvement of IT service processes, drive high client satisfaction, and support seamless operational delivery.
What you’ll do:
- Lead the service management processes to ensure high-quality delivery and client satisfaction.
- Collaborate with various teams to develop and implement service improvement strategies.
- Monitor and analyze service delivery performance, identifying areas for improvement.
- Provide guidance and support to junior team members in best service management practices.
- Handle escalated client issues and ensure timely resolution.
- Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you’ll need to have:
- 2+ years of experience in incident and problem management.
- 2+ years of experience in service delivery.
- Bachelor’s degree and equivalent combination of educational background, work experience, and/or military experience.
Experience that would be great to have:
- Experience with ServiceNow.
How you’ll work:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
Sponsorship:
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
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