What does Senior Application Monitoring Engineer do?
You will be a senior member and integral part of Application Monitoring and Automation team, which is responsible for monitoring the availability and performance of the online banking service platforms we host in Fiserv’s data centers/cloud and the clients on those platforms. In this capacity, your mission is to adeptly harness our arsenal of monitoring and automation tools, thereby enabling the expeditious dispatch of meticulous alerts. These alerts, finely honed through your vigilance, empower our Support teams to execute timely, effective responses. Whenever feasible, the team endeavors to introduce automated solutions to rectify anomalies, obviating the need for manual intervention.
Your proficiency in the deployment of monitoring tools, scripting, and cloud-based integrations is indispensable in upholding the vitality of our digital ecosystem.
The Application Monitoring and Automation team does not perform traditional incident response but assistance with high priority incidents is sometimes necessary and after-hours work is occasionally needed to support certain client go-lives and system changes.
What will you do:
- Tools Proficiency: Leverage your deep expertise in tools like Splunk, ExtraHop, and Dynatrace to monitor and analyze application performance, troubleshoot issues, and provide actionable insights.
- Scripting Mastery: Utilize your scripting background, including Python, Selenium, Webdriver, and JMeter, to automate monitoring processes and enhance efficiency.
- Cloud Expertise: Apply your working knowledge of cloud-based solutions to effectively monitor applications hosted in cloud environments, optimizing performance and resource utilization.
- API Integration: Understand and implement APIs in a distributed environment, ensuring seamless integration with monitoring tools and systems.
- Proactive Alerting: Collaborate with the team to reduce the volume of alerts by conducting in-depth analysis and fine-tuning alerting mechanisms, eliminating false positives, and ensuring alerts are highly relevant.
- Incident Response: Assist in high-severity outage investigations, providing critical insights and expertise to minimize downtime and maintain service availability.
- Continuous Learning: Maintain a never-say-no attitude, staying up-to-date with the latest industry trends, tools, and best practices. Share knowledge and mentor team members to foster a culture of learning and growth.
What you will need to have:
- Bachelor’s degree required. Major in Computer Science, Engineering preferred.
- 5+ years of experience in Windows Systems Engineering and/or Application Support
- 5+ years of experience in Application Monitoring and Observability for multiple products at large organizations
- Solid experience with and knowledge of Splunk for monitoring and troubleshooting
- Experience in supporting IIS and Windows environments
- Expert level in PowerShell scripts and/or Python. Any similar scripting language will also be considered.
- Experience in supporting multi-tiered applications
- Experience in working with web logs, HTTP headers, and web services
- Experience with API integration in distributed environments
- Excellent verbal and written communication abilities and strong interpersonal skills
- Strong analytical and problem-solving skills
- Detail oriented, organized, thorough, and self-driven
- Exceptional problem-solving skills and the ability to work independently
- Eagerness to continuously learn and adapt to emerging technologies
- A proactive mindset with a "can-do" attitude
What would be great to have:
Experience with monitoring tools such as Extrahop, DynaTrace, Moogsoft, etc.
Experience/certifications with Azure cloud platform
Proficiency with Selenium, Webdriver, and JMeter
Important Info About This Role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
Perks At Work
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
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