What You Will Do
• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.
• This role may be assigned additional duties and responsibilities in support of business needs.
Minimum Qualifications
• High School Diploma and 1-2 Years relevant work experience (e.g. security, retail investigations, loss prevention)
• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs
• Ability to stand, sit, and perform job duties for extended periods
• Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance
• Generally scheduled for 40 hours per week; additional hours may be required based on business needs
• Requires morning, afternoon, and evening availability on any day of the week
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position
• National certified training program (e.g., Wicklander-Zuwalski or Reed training)
• Professional accreditation (e.g., APQ, APC) or equivalent experience
Preferred Skills/Education
• Associate degree in Psychology, Criminal Justice, or related field
• 1-2 Years experience conducting retail investigations
• 1-2 Years experience using physical security systems (CCTV, EAS)
• Experience investigating Organized Crime and asset protection cases
• Investigating Organized Crime and asset protection cases
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
