Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
The Director of Operational Excellence (H4) is a strategic leadership role responsible for overseeing ALO operations portfolio planning, process transformation, regulatory mailings, and operational performance insights. This position drives operational efficiency, risk reduction, and modernization and works across cross-functional teams including Finance, IT, Shared Business Solutions, and Business Development.
The role leads a team of 7 direct and 6 indirect reports, focusing on manual process optimization and benefits realization.
This position will be hired on a SuccessFlex basis.
The hired associate must reside within 35 miles of the following location(s):
Grandview: 1000 Yard Street Grandview OH, 43215
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
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Job Description Summary
Are you certified in and possess a deep understanding of Lean practices or other Continuous Improvement methodologies, as well as the creativity and resourcefulness to apply that knowledge to help solve complex challenges? If you like working in a collaborative, team-based environment where we work to make positive, lasting improvements for associates, our organization, and our customers, we want to hear from you!
As a Director, you will lead a team of capability professionals and business partners while consulting with business unit leaders to develop continuous improvement methodologies and strategies for large-scale projects. You’ll set the strategy for the teams developing project plans and implementation timelines, ensuring projects are completed efficiently. We’ll count on you to mentor others on design techniques and methods while preparing the business unit leadership to successfully maintain post-implementation improvement outcomes.
Job Description
Key Responsibilities:
Leads others in the development of key continuous improvement analytics, the application of the Integrated Planning framework, and the development of new or revised portfolio planning and management processes.
Consults with executives, business partners, and customers to develop continuous improvement methodologies and key strategies to identify and deliver process design efforts of business visions, objectives, and strategies.
Evaluates diverse and innovative solutions to determine the best outcome for complex work issues impacting the business unit. Assesses recommended solution and project implementation outcomes against predetermined criteria for success.
Creates detailed project plan outlining all phases of the project, roles, and responsibilities of all stakeholders, including third party resources. Establishes timelines for completion, key checkpoints, deliverables, and communication plans.
Directs completion of large complex business and system process design and redesign projects utilizing complex continuous improvement methodologies. Coordinates all resources assigned to the project.
Provides expert consultation to associates at all levels on a wide variety of integrated complex tools and continuous improvement methods to develop, design, implement, and improve multiple business processes. Prepares business leaders and associates to maintain implemented improvements.
Mentors, educates, and trains others on the use of multiple continuous improvement design techniques, methods, and tools as well as business and system processes and tools. Prepares education materials and presentations to increase awareness and effectiveness of continuous improvement implementations.
Manages collaborative relationships with vendors, partners, and suppliers to support project implementation plans. May integrate continuous improvement methodologies into suppliers’ products to support overall implementation goals.
Oversees associate management including performance management, salary planning and administration, training and development, workflow and organization planning, day-to-day management, hiring and placement, and corrective actions for direct and possibly indirect reports.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Executive leader. Leads a team of four or more direct reports.
Typical Skills and Experiences:
Education: Undergraduate degree in Engineering, Business, Finance, or related area. MBA or graduate degree in related areas preferred.
License/Certification/Designation: Certification in at least one continuous improvement methodology, such as Lean or Six Sigma. Product-related technical insurance course work (CPCU, CPU, LOMA) preferred.
Experience: Ten or more years of experience in business management, process design, or operations and more than five years of experience in management consulting. Experience leading multiple, large-scale projects to successful completion.
Knowledge, Abilities and Skills: Expert knowledge of multiple continuous improvement methodologies. Ability to analyze and comprehend business/systems process operations. Understanding of technological, societal, and environmental trends to support process design. Understanding of industry and key competitors. Ability to structure work, lead teams, and develop strengths within team. Expertise in telling a compelling business story through analysis. Managerial courage, especially in advocating to business partners and in giving feedback to direct reports. Ability to integrate critical information from diverse sources. Ability to apply and/or develop highly advanced principles and concepts. Excellent verbal and written communication skills with ability to review research studies, communicate finding, make recommendations, and negotiate service agreements with internal/external contacts.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
Values: Regularly and consistently demonstrates Nationwide Values.
Job Conditions:
Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Normal office environment; extended and/or non-standard hours based on project and service delivery needs. Travel as needed.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
NOTE TO EMPLOYMENT AGENCIES:
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
