About Your Role:
As a Sales Support Specialist, you will provide essential services to Business Consultants, assisting them in establishing and servicing merchant processing accounts. Your primary goal will be to deliver quick and accurate information and resolutions. You will act as a liaison between Business Consultants and other internal departments. As a Sales Support Specialist, you will gain familiarity with various aspects of the business.
You are required to stay updated on the latest products and technologies, ensuring you remain current on company implementations and changes. Sales teams rely on you for your detailed knowledge of policies, procedures, and client operations.
What you’ll do:
- Collaborate with Business Consultants to ensure an exceptional Client experience throughout the Client lifecycle.
- Receive and resolve pre-sale and post-sale inquiries from Business Consultants.
- Receive and resolve inquiries from an assigned portfolio of Clients via multiple channels including phone & e-mail.
- Engage various areas within Fiserv, when necessary, to obtain information and resolve issues.
- Monitor key performance indicators and proactively engage and work with Clients to prevent or limit service issues.
- Conduct basic troubleshooting of products, services, funding, and chargeback disputes.
- Provide Sales education & training on various Client products, systems, and equipment.
Experience you’ll need to have:
- High school diploma or equivalent.
- 1-3 years’ experience working in the financial industry in either Customer Service, Sales Support or administration functions.
Experience that would be great to have:
- Advanced Excel skills desired with the ability to create spreadsheets and manipulate databases.
- Experience in all Microsoft Office Suite
How you’ll work:
- This role requires the use of a computer and audio equipment.
- 10:30am-7:00pm Monday-Friday Shift
Sponsorship:
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
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