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Job Function:
Customer Management
Job Sub Function:
Technical Field Service
Job Category:
Business Enablement/Support
All Job Posting Locations:
Hangzhou, Zhejiang, China
Job Description:
Completes tasks for the Technical Field Service team as a junior support individual contributor that executes tasks that are typically not routine. Provides support for executive leaders and internal teams in the customer service function. Helps conduct area audits to ensure accuracy, timeliness, and quality of deliverables. Maintains high standards of professionalism, efficiency, personal communication, discretion, and independent judgment.
Assists with completion of tasks for the customer service unit to ensure accuracy, timeliness, and quality of deliverables.
Supports the achievement of operational targets by executing tasks that are typically not routine.
Works with and helps guide a team of Field Service Engineers in Managing Account Schedule and perform the installation, operation, repair and modification of equipment within assigned territory.
Responds to customer requests for emergency service. Determines cause(s), troubleshoots, and takes corrective action.
Assist when customer satisfaction issues arise and supports on-the-job training with Field Service Engineers
Helps coordinate maintenance of parts inventory / products to ensure that technical field service parts are available when needed for repairs.
Documents communication with clients regarding the status of service requests and reports any issues that may arise during service calls.
Organizes work orders using computers to track time and expenses for field service jobs.
Demonstrates Johnson & Johnson’s Leadership Imperatives and Credo.
