What does a Client Service Analyst, Collector do at Fiserv?
- You will be a critical member of our team and engage in advanced collections; ranging from unpaid processing fees to chargebacks and equipment.
- Assign consumer debt inventory and be held accountable for collection performance based on departmental assigned targets.
- Collect accounts in compliance with applicable regulations and internal performance standards so as to achieve a pre-set goal objective.
- Utilize skip-tracing tools to obtain up-to-date customer information.
- Provide daily coverage of all accounts until payment arrangements have been made.
- Detail all discussions and actions in collections system or database.
- Multitask and navigate quickly through varies systems.
What you will need to have:
- High school graduate/GED
- Minimum of 1 year collections and/or customer service experience.
- Prior experience working in a call center
What would be great to have:
- Commercial Collections (B2B) experience
- Knowledge of applicable regulations
- Demonstrated skip tracing skills and ability
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