What does a successful Technical Writer do at Fiserv?
Clover, a Fiserv company empowers merchants with a Point Of Sale (POS), a SaaS platform, and an App Market to help run their business. Our work culture fosters collaboration, teamwork, and strong merchant empathy.
This role is multifaceted, creating Help Center content for merchants plus technical documentation for third-party developers and partners. Service transformation and the core merchant experience are key initiatives.
The ideal candidate will simplify complex technical content and enhance Clover's SaaS platform Help Center, powered by Contentful.
What you will do:
Own the knowledge base for the Help Center and AI-assisted help experiences.
Develop user-friendly web-based content for various target audiences globally.
Write/edit online user guides, quick starts, hardware specifications, API and SDK reference material, personalized help, email communications.
Publish content on merchant and developer documentation sites and dashboards.
Use AI tools to enhance content operations, including classification, tagging, maintenance, and surfacing knowledge across regional languages.
Research technical/functional design source material; verify content with related teams.
Collaborate on content that minimizes service calls.
Maintain/enhance our knowledge infrastructure; suggest innovation.
What you need to have:
4+ years technical writing in SaaS - product-led environment
Bachelor's degree or equivalent experience required, preferably in Technical Communication, English, or Human-Centered Design degree
Working experience with Contentful, Readme, Snagit, Camtasia
Experience working with XML, HTML, Markdown, CSS, GitHub
Writing structured technical content for SaaS products; knowledge-Base articles, product guides, help content
Strong written/verbal communication skills
Examples defining content models, taxonomies, and workflows.
Track-record planning, implementing product-aligned content with customer focus.
Working independently; managing multiple projects.
Using AI tools to enhance productivity, content quality.
Expertise structuring knowledge-base content, writing scalable, reusable content.
Understand the role of Help Content in the user journey.
Can work in headless CMS platforms (Contentful, Readme) and AI-driven platforms.
Can shift between detailed technical explanations and concise UI text.
Able to balance consistency with flexibility; have a sharp eye for structure and flow.
Nice to have:
- OpenAPI: developer portals, REST API best practices
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