About Your Role:
As an Accounts Receivable Collection Representative, you will collect debts via telephone in a call center environment, utilizing either a manual approach or an automatic telephone dialing system to contact merchants regarding their outstanding accounts. You'll be responsible for establishing rapport with merchants to overcome objections and secure payment of debts.
What You’ll Do:
- Collect debts via telephone in a call center environment, either manually or using an automatic telephone dialing system, to contact merchants regarding their outstanding accounts.
- Ensure that collections are conducted in compliance with all applicable regulations and internal performance standards to meet or exceed personal and/or departmental objectives.
- Establish rapport with merchants to overcome objections and negotiate payment of debts.
- Document all discussions and actions in a tracking system or database.
- Confirm payment arrangements and finalize calls.
- Work on special projects as assigned.
- Recover overdue payments on accounts.
- Collaborate with debtors to establish repayment plans and encourage alternative payment solutions.
- Address customer issues and complaints related to billing.
- Maintain thorough documentation of all discussions and actions.
Experience You’ll Need:
- High School Diploma or equivalent.
- Minimum of two years of customer service experience, preferably in a collections, call center, or sales environment.
- Knowledge of applicable laws related to the debt collection industry.
- Proficiency with computer systems and database management.
- Strong work history with a proven record of job stability.
Experience That Would Be Great to Have:
- Experience with the CUBS system.
- Extensive knowledge of collections regulations, including the Fair Debt Collection Practices Act.
- Previous experience in bank collections, credit card collections, mortgage collections, medical collections, or commercial collections.
- Ability to negotiate repayment plans effectively.
- Strong problem-solving skills to resolve billing issues.
- Proficiency in Microsoft Office.
How You’ll Work:
- This role requires the use of a computer and audio equipment.
Sponsorship:
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas, including but not limited to F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidates requiring sponsorship now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support physical, financial, social, and emotional well-being.
- Paid holidays and generous time-off policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra efforts with points used for rewards.
- Eight Employee Resource Groups to foster a collaborative culture.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Retirement planning and discounted shares through the Employee Stock Purchase Plan.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Tuition assistance and reimbursement program.
- Paid parental, caregiver, and military leave.
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