About this role: Wells Fargo is seeking an innovative and accomplished Data Science Director to serve as Head of Branch Analytics within our Consumer, Small & Business Banking (CSBB) division. The selected leader will craft and execute a compelling analytics strategy, translating complex data into powerful stories and actionable insights that elevate customer experiences, optimize branch operations and staffing, and drive strategic decisions across our national branch network. This individual will leverage exceptional storytelling ability to communicate clearly with diverse audiences, including C-level executives and Branch Leadership, often presenting to the CEO and other senior leaders.
Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role, you will:- Lead all aspects of branch analytics in alignment with Consumer, Small & Business Banking (CSBB) priorities, focusing on customer growth, retention, satisfaction, and operational excellence.
- Enable strategic workforce initiatives, including staffing level optimization, scenario modeling, and resource allocation, to enhance efficiency and elevate customer experience across the national branch network.
- Translate complex analytics into executive-level insights, crafting compelling narratives and presentations for senior stakeholders-including the Head of Branch Strategy, Head of National Branch Banking, and CEO of CSBB-to influence strategic direction and investment decisions.
- Deliver advanced analytics solutions-including predictive modeling, machine learning, segmentation, and optimization- in partnership with the AI/ML team to address key challenges in branch performance, staffing, workforce management, and customer engagement.
- Lead and grow a high-impact team of data scientists, analysts, and managers, fostering a culture of innovation, inclusion, and continuous learning.
- Partner cross-functionally with technology, product, and operations teams to embed analytics into core platforms and business processes, ensuring seamless integration and scalability.
- Establish and monitor key performance indicators (KPIs) for branch operations, leveraging data visualization and storytelling to communicate insights across diverse audiences.
- Champion data governance and ethical data use, ensuring compliance with regulatory standards
- Stay ahead of industry trends, emerging technologies, and best practices in data science and financial services, with a focus on branch analytics, workforce management, and customer experience.
- Cultivate strategic partnerships with internal stakeholders, external vendors, academic institutions, and industry groups to advance analytics capabilities and attract top-tier talent.
Required Qualifications: - 8+ years of data science experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of management
About this role:
Wells Fargo is seeking an innovative and accomplished Data Science Director to serve as Head of Branch Analytics within our Consumer, Small & Business Banking (CSBB) division. The selected leader will craft and execute a compelling analytics strategy, translating complex data into powerful stories and actionable insights that elevate customer experiences, optimize branch operations and staffing, and drive strategic decisions across our national branch network. This individual will leverage exceptional storytelling ability to communicate clearly with diverse audiences, including C-level executives and Branch Leadership, often presenting to the CEO and other senior leaders.
Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role, you will: - Lead all aspects of branch analytics in alignment with Consumer, Small & Business Banking (CSBB) priorities, focusing on customer growth, retention, satisfaction, and operational excellence.
- Enable strategic workforce initiatives, including staffing level optimization, scenario modeling, and resource allocation, to enhance efficiency and elevate customer experience across the national branch network.
- Translate complex analytics into executive-level insights, crafting compelling narratives and presentations for senior stakeholders-including the Head of Branch Strategy, Head of National Branch Banking, and CEO of CSBB-to influence strategic direction and investment decisions.
- Deliver advanced analytics solutions-including predictive modeling, machine learning, segmentation, and optimization- in partnership with the AI/ML team to address key challenges in branch performance, staffing, workforce management, and customer engagement.
- Lead and grow a high-impact team of data scientists, analysts, and managers, fostering a culture of innovation, inclusion, and continuous learning.
- Partner cross-functionally with technology, product, and operations teams to embed analytics into core platforms and business processes, ensuring seamless integration and scalability.
- Establish and monitor key performance indicators (KPIs) for branch operations, leveraging data visualization and storytelling to communicate insights across diverse audiences.
- Champion data governance and ethical data use, ensuring compliance with regulatory standards
- Stay ahead of industry trends, emerging technologies, and best practices in data science and financial services, with a focus on branch analytics, workforce management, and customer experience.
- Cultivate strategic partnerships with internal stakeholders, external vendors, academic institutions, and industry groups to advance analytics capabilities and attract top-tier talent.
- Required Qualifications:
- 8+ years of data science experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of management or leadership experience
- Master's degree or higher in a quantitative discipline such as mathematics, statistics, engineering, physics, economics, or computer science
- Desired Qualifications:
- Demonstrated progression in analytics and data science roles, with a strong leadership track record in complex, matrixed environments-ideally within financial services or retail banking
- Expertise in branch analytics and workforce optimization, including staffing models, branch sales and service optimization
- Strategy consulting background preferred, ideally with experience at a top-tier firm (e.g., BCG, McKinsey), combined with deep exposure to retail banking and large financial institutions.
- Advanced technical proficiency, including machine learning, predictive modeling, and statistical analysis, with hands-on experience in Python, R, or Scala, and familiarity with big data and cloud platforms (e.g., Hadoop, Spark, AWS, GCP, Azure).
- Exceptional communication and storytelling skills, with a proven ability to translate complex data into strategic insights for executive audiences, including C-level stakeholders and national branch leadership.
- Comprehensive understanding of data governance, privacy, and regulatory frameworks (e.g., CCAR, CCPA) relevant to consumer and small business banking
- Job Expectations:
- Ability to travel up to 10% of the time
- This position offers a hybrid work schedule
- This position is not eligible for Visa sponsorship.
Posting Location(s): - 401 S Tryon St. - Charlotte, North Carolina 28202
- 2200 Concord Pike - Wilmington, Delaware 19803
- 401 Las Colinas Blvd. Bldg B - Irving, Texas, 75039
- Required locations listed.
or leadership experience - Master's degree or higher in a quantitative discipline such as mathematics, statistics, engineering, physics, economics, or computer science
Desired Qualifications:- Demonstrated progression in analytics and data science roles, with a strong leadership track record in complex, matrixed environments-ideally within financial services or retail banking
- Expertise in branch analytics and workforce optimization, including staffing models, branch sales and service optimization
- Strategy consulting background preferred, ideally with experience at a top-tier firm (e.g., BCG, McKinsey), combined with deep exposure to retail banking and large financial institutions.
- Advanced technical proficiency, including machine learning, predictive modeling, and statistical analysis, with hands-on experience in Python, R, or Scala, and familiarity with big data and cloud platforms (e.g., Hadoop, Spark, AWS, GCP, Azure).
- Exceptional communication and storytelling skills, with a proven ability to translate complex data into strategic insights for executive audiences, including C-level stakeholders and national branch leadership.
- Comprehensive understanding of data governance, privacy, and regulatory frameworks (e.g., CCAR, CCPA) relevant to consumer and small business banking
Job Expectations:- Ability to travel up to 10% of the time
- This position offers a hybrid work schedule
This position is not eligible for Visa sponsorship.
Posting Location(s): - 401 S Tryon St. - Charlotte, North Carolina 28202
- 2200 Concord Pike - Wilmington, Delaware 19803
- 401 Las Colinas Blvd. Bldg B - Irving, Texas, 75039
Required locations listed.
Pay RangeReflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$185,000.00 - $300,000.00
Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Posting End Date:2 Nov 2025
* Job posting may come down early due to volume of applicants. We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
