As a Technical Solutions Engineer, you will
Respond to incoming support requests via email, prioritizing issues based on severity
Troubleshoot technical issues, escalating to the appropriate product or engineering teams when appropriate and driving issues to resolution
Support developers that post questions in community forum
Work with third party developers who build fantastic apps that solve real world problems and be the primary technical contact for issues or questions that arise along the way
Answer questions around Clover’s Platform Technologies, including REST APIs & SDKs (Windows, iOS, Android, etc.)
Participate in the planning and building of examples and demo apps that showcase our features and best practices
Participate in the planning and building internal tools that will help streamline our support model
Approve New Developer Accounts & 3rd Party Applications utilizing existing framework with the Fiserv Legal and Compliance teams to ensure risk is within acceptable limits
You will lead, drive and manage projects end to end ranging from discovery calls through implementation of the app into production. While you will not be building the app directly you will be advising the 3rd party developer on how to integrate and or build utilizing our Clover APIs
You will work cross functionally across the pan-Fiserv organization to ensure proper collaboration and accuracy in understanding the intent of the app This role works cross functionally with various teams at Clover, including Technical Writers, Squad Engineers and Product Managers who help provide in-depth technical knowledge in a responsive and close knit environment.
DevRel Team Culture
At Clover DevRel, we value collaboration and teamwork. Successful candidates will bring inquisitiveness, the desire to experiment & learn, and strong developer empathy. We love people who are interested in Clover, have used our products or explored our APIs and enjoy working with third party developers. Interacting with developers and other internal teams is a large part of the job, so we look for candidates who are comfortable communicating with people at all levels.
Key Responsibilities:
Become an expert in our products
Work on high priority technical Escalations
Work with our Technical Writers to improve documentation for our developer platform
Engage with our Ops & Engineering teams to investigate challenging technical puzzles
Deliver data-driven, impactful results
Minimum Qualifications:
General interest in supporting third party developers and making them successful on a platform
BS in Math, Computer Science or a related field (or equivalent degree and experience)
Demonstrable programming skills and technical support experience are acceptable in lieu of a BS in Math or Computer Science
Candidates must be comfortable writing simple code snippets, and be conversant in simple data structure and algorithm choices
Excellent English communication skills, both written and spoken
Be available and flexible to work in an Operation environment focused on support
Demonstrated creative problem-solving approach and strong analytical skills
Android or IOS knowledge is Plus
Competency in one of these languages: Java, Python, PHP, C#, Javascript, NodeJs
Previous experience in software development or software consulting and support
R-10376834
